We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of [redacted]. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Responsibilities DESCRIPTION: The Flight Operations Department supports our daily operations through the management and development of our Safety and Flight Procedural processes. The Department also manages Pilot Hiring process for [redacted]. This starts from the initial expression of interest to the new hire’s first day of training. If selected, you will work full-time as a Team Member within one of the following Teams: Procedures Procedures Team is responsible for managing all content and communication housed in the Electronic Flight Bags (EFB) for all [redacted] pilots. Management of this information includes FAA updates, bulletins, airport procedures, and safety updates. During this internship, you may assist with researching industry standards, make recommendations to subject matter experts, development policy and procedures, presentations, modifications to existing Flight Ops. manuals, and act as liaison for the Department and other company work groups. Training This internship is designed to support Flight Operations in a Training role. In this position the Intern may have the opportunity to assist with overall Flight Operations Training programs and a variety of other corporate wide interface activities within the Department. You will get the opportunity to understand and gain experience in the delivery of the training process of all Southwest Airline pilots. Duties may include assisting with training projects, research, technology development, presentations and meetings that support the role of the Flight Operations Group. Flight Standards The Flight Standards Team collaborates, trains, and mentors [redacted] pilots. They develop products and evaluations for ongoing training improvements for the pilot group. Duties may include supporting and assisting with the development of scenarios and scripts, testing of the products, and modeling for future development. Pilot Hiring Support This internship is designed to support Flight Operations in the Pilot Hiring Process. In this position, the Intern will support all the hiring processes for our future pilots. Duties may include supporting and assisting with all processes surrounding pilot interviews, pilot sourcing, and participating in industry career events. You may be asked to assist or work closely with other Flight Operations Groups. Electronic Flight Bag (EFB) The EFB (Electronic Flight Bag) Intern will assist in the daily administration and pilot assistance/trouble shooting. This position will coordinate with the Flight Operations EFB team for sustainment of the EFB, respond to EFB user calls/emails for the purpose of troubleshooting, monitor ongoing FAA regulatory compliance of EFB program, collect user feedback and track trends for the purpose of program modification, work with the Southwest EFB Manager and third party vendors to ensure quality and stock of EFBs and associated equipment, assist with the administration of the document control management tool (Comply), and assist with deployment and operational testing of application and iOS updates. Occasional travel may be required. DUTIES & RESPONSIBILITIES: Duties may include assisting with projects, research, data analysis, technology development, presentations, and meetings that support the role of the Flight Operations Group Assist with coordination, organization and administrative duties for the Flight Operations Group May be asked to assist or work closely with either of the Flight Operations Groups listed above Must adhere to all [redacted] corporate policies including the protection and security of confidential and proprietary information Possible travel involved Qualifications BASIC QUALIFICATIONS: High School Diploma, GED or equivalent education required. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. EDUCATION: Minimum junior level To be eligible must be currently enrolled as a full time student (minimum 12 credit hours). Maintained 2.75 or above cumulative GPA. Progress towards degree in Aviation, Aeronautics, Aeronautical Science, Flight Technology, related field is required Coursework in Aviation Safety, Aviation Management, Technical Writing, or Human Factors, preferred. EXPERIENCE/SKILLS/KNOWLEDGE: FAA Airman Certificates, Ratings, and Flight Hours are highly preferred Aviation related job experience preferred Excellent oral and written communication skills required Technical writing experience preferred A working knowledge of Microsoft Office Applications and Apple Products, including the use of Pivot Tables, querying, and data analysis in Microsoft Excel is preferred Strong computer skills and programming in XML preferred Participation in trade/industry organizations, community involvement, and/or school clubs preferred Knowledgeable of aviation human factors is preferred Excellent analytical and organizational skills required PLEASE BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION (IF REQUESTED): Resume. Unofficial transcript. “Why [redacted]” essay (length determined by author). Letters of recommendation. TIME COMMITMENT: Full-time - 40 hours per week PAY: $15.00 hourly + flight privileges This position is located in Dallas, Texas at the [redacted] Headquarters building.