We have a wide variety of career opportunities around the world — come find yours Inflight The Inflight Services department includes flight attendants and the teams that support them Job overview and responsibilities Assist and support the Base Manager and Director in the supervision of the bases with over 2,000+ flight attendants Ensure supervisors are equipped and prepared to support flight attendants in the operation Manage and direct a team of supervisors providing coaching and support as they manage performance of the flight attendants Assist in all areas of the operation and provide leadership to the staff Provide input into performance expectations and participate in performance reviews Liaison with station personnel for all issues relative to departures, misconnects, pre-boarding, late arrivals, etc. Support supervisors in administering coaching and counseling as needed to front line employees Provide support as needed to front-line employees. Lead investigations as required and ensure disciplinary timelines are met Manage performance and direct activities of a team of 4 – 6 supervisors coaching/counseling as necessary Investigate base and down line station delays Oversee Charter operations Ensure delivery of Inflight and Marketing products determined by Inflight division Responsible for bid send requirements/bid award investigations, FAA manual compliance, return to work TSA requirements and manage the Transitional Duty program Hearing officer for work rule and non-termination performance grievances Oversee the Check-in office and the staff to ensure fully staffed aircraft and on-time departures resulting in meeting or exceeding reliability metric Participate in all phases of the operation to ensure divisional goals are met Support Inflight via communication, training, and support to flight attendants Required High School Diploma Equivalent work experience or 2-3 years previous inflight supervisory experience Required to attend Flight Attendant training to earn FAA certification if not currently FA qualified Effective time management, presentation, planning and organizational skills Experience leading and influencing a team with solid conflict resolution and decision making capability Strong written and oral communication skills – must be flexible and willing to work any shift in a 24/7 operation including nights weekends and holidays and must be willing to work Flight Attendant trips as required Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Preferred BA/BS Degree Current FA qualification Experience in inflight service Experience supervising union personnel Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT