[redacted]’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. [redacted] is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on [redacted] has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all [redacted]. Find out more at cirrusaircraft.com. Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events. Job Overview The Flight Training and Ownership Advisor enhances the customers’ experience before, during and after flight training in order build lifelong customer/owner relationships. This position is the personal guidance liaison for training that relates to all [redacted] deliveries. Initial responsibilities include understanding the customers’ needs for flight training, determining best practices to meet these needs, and generating ongoing interest in Cirrus products/services. The Flight Training and Ownership Advisor coordinates efforts with the Flight Operations, Flight Instruction Team, and Maintenance/Service team. The Flight Training and Ownership Advisor must be enthusiastic in fostering [redacted] owners in the Cirrus Life experience. Essential Duties: Create a timely and responsive initial contact between [redacted] owners, Flight Training Operations and Customer Experience to enhance trust Act as the central liaison for customer communication, verbal and written Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations Work with Delivery Team Advisors, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal team “Make it easy” for the customer to experience aircraft ownership; value customer time/opinions and work to create lifelong positive relationships. Create a “no-hassle” experience and find ways to delight the customer Monitor and guide aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training Ensure a safe, efficient, and fair schedule for Flight Operations pilots, taking into account extended training missions, weather limitations, aircraft availability, vacation requests, and other factors Monitor and maintain the Training Management System for records and quality control auditing Identify, compile and maintain various key metrics Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Education and/or Experience: 4-year degree or equivalent years of relevant work experience Strong organizational skills and excellent customer service Aviation industry experience or working knowledge of aviation administration preferred Additional Knowledge, Skills, or Abilities: Energizes the Cirrus Service Essentials Strives to improve service performance Anticipates guests\' needs and responds promptly Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations Handles guest problems and complaints Excellent interpersonal and communication skills, both written and verbal Ability to prioritize and multitask in a dynamic environment Ability to work with other departments and outside vendors Ability to plan, design, execute, and supervise administrative processes to support customer service Ability to clearly explain tasks when cross training to ensure uninterrupted customer service Experience with Transportation Security Administration administrative processes and procedures preferred Well versed in standard Microsoft Office Software as well as Adobe suite Competencies To perform the job successfully, an individual should demonstrate the following competencies: Interpersonal Skills: Communicates clearly; focuses on solving conflict; maintains confidentiality; treats others with respect & consideration; and works effectively in groups and with other departments across the organization Technical skills: Possesses necessary skills and knowledge; provides accurate and thorough work; pursues training and professional development; and strives to continuously build knowledge & skills and share expertise with others Continuous Improvement: Generates and uses creative ideas to improve processes and services; adapts to change, works in an organized manner, uses time efficiently; and displays a positive outlook Dependability/Initiative: Assumes ownership of actions; follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete; and commits to additional hours when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required. This position is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor. Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.