Description Outcomes & Responsibilities Oversees entire quoting/booking process: checking availability, securing payment, obtaining accurate passenger details, luggage weights, and any additional items needed for a seamless flight experience Maximize schedule utility to achieve revenue goals using all available crew and aircraft resources Meets commitments and responds promptly to customer needs Provide competitive industry pricing models and suggestions for optimal booking Remains proficient in industry standards and updates- is able to explain similarities and differences of other aircraft to our own Works directly with the Chief Pilot to ensure crewmember duty periods and legalities are followed when scheduling a flight Initiates and fosters relationships with brokers and other customers to enhance revenue Research, review, and monitor operational factors which may impact client trips and communicates potential issues Cross-department participation with pilots, maintenance, and mission control providing a safe and seamless flight Monitors and participates in Avinode, NBAA Airmail, SAC inbox and other tools to identify revenue opportunities Ensure that trips are scheduled on aircraft to meet client expectations and specifications Promote customer focus and manage difficult or emotional customer situations with courtesy and sensitivity Manages payment process from beginning to end Arrange and confirm international handling and customs approvals with all international travel destinations in a timely manner to ensure they experience a smooth experience. Arrange fuel releases or alternate payment methods as necessary in order to reduce cost when able, therefore increasing margins Record flight and pilot data into trip management system for proper metrics tracking Behavioral Competencies: Problem solving and attention to detail Time management and ability to perform at a high level in a fast paced environment Excellent communication skills; both verbal and written Functional Competencies: Google Suite Microsoft Office FAA Regulations & Compliance Basic Requirements Experienced part 135/121 scheduler General knowledge of aircraft performance Prior aircraft dispatching experience Willing to work a rotating AM/PM schedule. Will be required to work holidays and weekends as the schedule requires Company Description: Superior Air Charter offers wholesale charter services in the light jet category with a fleet comprised entirely of Embraer Phenom 100 aircraft. After 10+ years of operation, we have flown more hours on the Phenom than any other operator in the world. Safety is paramount, and Superior Air Charter is ARG/US PLATINUM, the highest rating achievable in civil aviation, and an accolade bestowed on fewer than 5% of charter operators nationwide. Additional Information: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). Superior Air Charter, LLC seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin. Superior Air Charter, LLC is closely following the Coronavirus Disease (COVID-19) CDC guidelines and implementing processes that promote candidate and crewmember safety. Out of an abundance of caution, our interviewing process will now be held virtually.