At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. What We Stand For Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too: Flight benefits for you and your family to fly on [redacted]. Buddy passes for your friends so they can experience what makes us so great. Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages. Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors. Enjoy a ‘Dress for your Day’ business casual environment. Flexible work schedules that support work/life balance. Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date. We play our part to make a difference. The HOPE League, [redacted]’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship. Who We Are [redacted] is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. [redacted] is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies What Will You Be Doing? Effectively leading Frontier’s Inflight Standards and Training organization to ensure all regulatory requirements are met. This role will lead continuous improvement efforts and provide support to team members working in the Inflight Policies & Procedures, Training, Quality Assurance, and Safety divisions. The role will be responsible for continuous improvement of departmental operations and processes through the endorsement of a shared company vision while providing leadership, direction, and regulated policy guidance to the Inflight Standards and Training team. The Director, Inflight Standards & Training reports directly to the Senior Director, Inflight Experience. The Director, Inflight Standards & Training oversees the daily operations of Inflight Policies & Procedures, Inflight Training, and Inflight Quality Assurance and Safety Programs. Reporting directly to this role is the Manager, Inflight Policies & Procedures, Manager, Inflight Training, Inflight Training and Analyst, Quality Assurance & Inflight Safety Programs. The authority of this role may be delegated to others, but the responsibility remains with the Director, Inflight Standards & Training. Essential Functions o Assist in the preparation of cost predictions and develop/monitor budget for the Inflight Policies & Procedures and Training Divisions o Liaison with the FAA to ensure regulatory compliance of all aspects of the Inflight Services department o Ensure all training programs are formulated and administered in compliance with applicable regulations and company policies and procedures o Oversees the work performance and deliverables of the Manager, Inflight Policies & procedures, Manager, Inflight Training, Analyst, Inflight Policies & Procedures, Inflight Training Supervisors, Full Time Inflight Trainers, Line Instructors, Scheduling Coordinators, Quality Assurance Analyst, Instructional Designer, and Inflight Support Coaches o Works closely with the Director of Inflight Services, Regional Managers, Inflight Operations, Inflight Base Supervisors, Director of Flight Operations Training, Chief Pilot and the Manager of Crew Scheduling to ensure the training process adequately prepare Flight Attendants to perform their assigned duties and functions o Oversight of and responsibility for the Flight Attendant Manual and the policies and procedures contained within o Develops and coordinates training activities with Crew Scheduling o Maintains Inflight Training Initial and Recurrent Ground School o Ensures adequate Training facilities required by 14 CFR Part 121, Subpart N. o Monitors the certification and maintenance performed on all Cabin Training devices and other training equipment e.g. Emergency Equipment, CPR dummies, AED’s, etc. training devices and simulators used to train o Oversees the maintenance of the Flight Attendant Training Manual (FATM), Inflight Support Coach Handbook (ISCH), and Inflight Instructor Training Guide o Oversees the maintenance of Flight Attendant, Inflight Support Coach, and Inflight Instructor training records in accordance with applicable regulations and Company policy o Oversees training course development to ensure it meets regulatory standards and requirements o Monitors all phases and aspects of Inflight education, training, and quality assurance o Communicates and encourages support for the company mission and policies through actively involving employees in creating new opportunities for improvement o Monitors workload and effectively delegates responsibilities to direct reports, ensuring that activities are conducted in accordance with Federal Aviation Regulations (FAR\'s), company policies, and procedures o Encourages employee excellence through recognition and reward of employee achievement o Provides training opportunities for staff; evaluates the performance of direct reports; provides coaching and training o Identifies key issues and develops strategic business solutions o Develops and implements quality assurance initiatives o Maintaining, viewing, and acting on information regarding failure to follow policies and procedures o Overseeing data analysis and has the delegated authority to define and modify the Inflight Support Coach program o Acting as a communication liaison for Inflight Training with Inflight Operations, Flight Operations, and Customer Service in developing bulletins, revisions, and newsletters o Sharing job responsibility with the Manager, Inflight Training & Professional Development to ensure that policies and procedures are being followed by all members of the Inflight Training organization. o Sharing job responsibility with the Manager, Inflight Training & Professional Development to ensure training for all policies and procedures is sufficient o Alerting the Director, Inflight Services and Manager, Inflight Training & Professional Development any time a change needs to be made because of new guidance or when operation feedback suggests o Sharing authority over the training of Flight Attendants with the 119 o Ensuring the completion of required training by cabin crew members is recorded and such records are retained as defined by the Operator o Works with/Assist Engineering team on projects related to aircraft configurations, changes on board to equipment, or implementation of new aircraft adhering to 14CFR Part 121 o Evaluates and reviews procedures and standards to ensure a high level of onboard safety The Director, Inflight Standards & Training is responsible for managing, monitoring, and coordinating SMS activities as directed. These duties include but are not limited to: o Identifying hazards and safety risk assessments o Ensuring the effectiveness of safety risk controls o Promoting safety o Advising the Senior Director, Inflight Experience on the performance of the SMS and any need for improvement o Managing risk acceptance: Director: YELLOW or below as defined by Frontier’s risk matrix. Other Functions · Knowledge of all Frontier policies and departmental procedures and policies · Delegate effectively in order to successfully manage the Inflight Standards and Training department Qualifications · BA or higher degree (or equivalent work experience) · 8 - 10 years of supervisory or managerial experience in a similar corporate work environment · 3+ years line experience as a flight attendant (may be concurrent with management experience) · Prior large multifunction budget preparation experience · Experience in labor relations, working with a union preferred · Experience managing front line supervisors/management · Comprehensive knowledge of the airline industry, including Inflight operations, and common work rules and practices · In-depth knowledge of Federal Aviation Regulations and emergency procedures · Ability to promote positive attitudes and company loyalty within a large (1000+) employee group · Professional demeanor with the ability to model dedication and support for company goal · Excellent interpersonal skills evidenced by the ability to work and communicate effectively with all levels of management and employees · Ability to define problems and work through solutions in a team building, non-threatening manner · Demonstrated leadership, motivational, and team-building skills with large employee groups · Highly ethical and trustworthy leader that will represent and serve the employee group Knowledge, Skills, and Abilities Strong business acumen with analytical and problem-solving skills Must be detail-oriented and accurate Demonstrated high level of professionalism and success in previous leadership roles Strong interpersonal, presentation and communications skills; ability to articulate ideas and concepts well Ability to multi-task and handle stress well Demonstrated ability to develop and maintain high performing teams Ability to travel as needed Equipment Operated Standard office equipment, including PC, copier, fax machine, printer Work Environment Typical office environment, adequately heated and cooled Some weekend duties as needed Physical Effort Generally, not required. Supervision Received General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Positions Supervised · Manager, Inflight Training & Professional Development · Manager, Inflight Policies & Procedures · Inflight Services Quality Assurance Analyst Salary Range: $113,520.00 - $141,900.00