Note: Applications Close October 31, 2019 Duties and Responsibilities: Sunwest Aviation Ltd is looking for a Corporate Flight Attendant to service a major client on a managed aircraft. Responsibilities include providing the highest level of safety and service to the owners, passengers and fellow crew members. It is the primary responsibility of the Corporate Flight Attendant to provide a superior air transportation experience while maintaining a continued safety record, second to none, on each flight. •Greeting owners & passengers. Completing a briefing on the specific flight information to verify itinerary. Completing passport verification for international flights. •Act as a liaison for owners & passengers from the time the owners & passengers arrive at the FBO until they have safely landed at their destination and have departed. This includes the coordination of return expectations. •Anticipating, preparing & adapting to owner, owner’s family & guest needs and expectations. Able to tailor service to create an exceptional flight experience. This includes setting the appropriate ambience for each phase of the flight. •Delivers the finest level of food preparation & presentation while maintaining safe food handling procedures. Executive Menu planning and or shopping included. •Managing all aspects of provisioning the aircraft for business as well as personal flights. This includes coordination with commercial catering suppliers as well as internal sources for meals & other consumables. •Must be able to work varying hours including days/nights, weekdays, weekends & holidays. Duty may last for as long as fourteen hours per day for up to ten days & may span different time zones and weather conditions in the course of a pairing. Pairings may last 10 or more days & require hotel stays. •Work environment is subject to frequent changes in cabin altitude from sea level to 50,000 feet which may include in-flight turbulence. •Interact and care for owner & passenger pets. May be subjected to potential allergens. •Second-hand smoke may be a potential work environment hazard. •Acts as the final authority on the aircraft with respect to all areas of operation including the applicable safety and regulatory guidance within the cabin. Must follow all transportation authority, company and other applicable safety regulations. •Preparing the aircraft for flight per the transport authority guidelines. •Conducting detailed examinations of aircraft interior, operating and testing various equipment. •Stocking the aircraft cabin with required equipment, materials & client requests (Linens, blankets, magazines and other amenities for passengers etc.) •In the event of abnormal or emergency situations, coordinates with the flight crew to determine required actions. •Must be prepared to effectively act in emergency situations while remaining calm and responsive to PIC and transport authority. •Responsible for preparing the aircraft for the next flight segment or properly securing the aircraft for shutdown when it is the last flight for the day. •Responsible for cleaning including vacuuming, restocking of commissary, and removal of refuse. •Responsible for properly communicating any maintenance abnormalities or discrepancies to the PIC. Additionally, must properly complete any paperwork associated with any discrepancies or events. •A focus on exceeding the expectations of each passenger as the norm and ensuring the comfort of all guests. This should include ways of going above and beyond all day to day operations for each client as you see fit. •A committed level of communication with the management team & aircraft owner. The successful candidate should possess the following qualifications and competencies. In addition personality profiling will be required of all candidates granted an interview for this position. Qualifications, Experience and Competencies: •High school diploma •Post-secondary education is considered an asset •Standard First Aid & CPR/AED is considered an asset •Bilingual abilities considered an asset •Must have a current and valid Canadian passport and be able to qualify for an Aircrew Restricted Area Identification Card (RAIC). Professional & Specific Expertise •Previous aviation experience is strongly recommended •4+ years customer service experience is required •Must be professional & have business knowledge •British & Canadian dual citizenship is considered an asset •Knowledge of European Aviation operations & regulations is an asset Competencies Required for Effective Performance •Strong communication skills •Exceptional customer service skills •Exceptional interpersonal skills •Professional appearance in accordance with the Company uniform policy •Ability to maintain a professional demeanor while in a fast-paced work environment •Excellent organizational and time management skills •Ability to maintain professional working relationships with all team members & clients Principal Safety Accountabilities •Adhere to the safety accountabilities and responsibilities as per Sunwest Aviation’s Safety Management System •Complete HITS assignments as required within prescribed time restrictions listed in Sunwest Aviation manual •To apply to this job please forward a confidential cover letter and resume by October 31, 2019. Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching. Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.