Description
Job overview and responsibilities
Provides leadership for base supervisors and flight attendants. Ensure accurate and comprehensive maintenance of flight attendant records and files. Assists the Base Director as needed. The manager ensures annual goals are met and participates in the performance review and evaluation process for each supervisor/staff member regularly providing coaching and feedback. The flight attendant supervisor and administrative positions directly relate to front line employee morale as demonstrated by the effectiveness of the supervisors promoting on-time performance of a clean, safe and reliable product and the continuation of our flight attendants’ superior customer service onboard. The base manage mentors each supervisor, as well as recruits and trains new supervisors.
Performance -
Manages the supervisory/ administrative staff at the base including recruiting, training, coaching, mentoring and performance management
Ensure all base and divisional goals are met. Serves as liaison with other departments; collaborates with other operations groups (Airport Operations, Flight Operations, etc.) to effectively manage on-time departures
Provides reporting and follow-up to base leadership on performance
Customer and Employee Satisfaction –
Responsible for the Base leadership in the bases with over 2,000 flight attendants and large management teams
Supports the base director in achieving goals in the area of safety, reliability, customer satisfaction, employee satisfaction and budgeting. Ensures delivery of inflight and marketing products determined by the Inflight division
Supports the recognition and counseling of flight attendants
Required
Minimum three years airline experience
Minimum two years supervisory experience
Must be able to work all shifts, weekends and holidays
High School Diploma, GED or education equivalent
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
Preferred
Bachelor’s degree
Inflight Qualified
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
