[redacted], a wholly owned subsidiary of General Dynamics (NYSE: GD), is one of the leading business aviation services companies in the world. Close to 4,800 employees, cater to client needs throughout Europe, the Middle East, Asia, Pacific, North and South America. [redacted] provides Completions, MRO, Engineering, FBO and fuel services, along with Flight Services including Aircraft Management, Charter, Sales and Staffing Services. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at [redacted], creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best! FBO Regional Director Services Business/Function: Regional Operations US 4M\\ 13 Job Code: US0056 Reports to: VP FBO Position Summary: The FBO Regional Director is responsible for directing the overall operations of an assigned regional FBO territory in the US. This individual carries out supervisory responsibilities in accordance with the organization\'s policies and procedures and applicable laws. This individual is also responsible for ensuring the overall direction, safety, security coordination, and FBO operations are performing efficiently and effectively, and according to safety standards. Main Responsibilities: Provides Operational support to an assigned regional FBO territory in areas including: production, operations, maintenance, safety, testing, and process improvement. Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunity for improvement. Plans, directs and coordinates activities relating to FBO operations within assigned regional territory is in accordance with [redacted], FAA, airport and any other governmental and environmental agencies, policies and policies and regulations. In conjunction with ACM and Charter, ensures total profit contribution across assigned regional FBO Operations. Determines need for new trainings and develops innovative ideas to implement them, in partnership with the VP FBO, USA and HR to benefit or improve the operation. Manages the structure to service existing and new customers with [redacted] Standards. Oversees the management of FBO tenant contracts, negotiations of said contracts, and enforcement of those contracts once signed. Drives assigned territory FBO departments towards exceeding budget results, company and departmental goals and KPIs. Implements and enables the Customer Service Performance as directed by VP FBO, USA and managed through the Customer Service Metric to achieve excellent performance standards. Assist VP FBO, USA in managing the FBO budget, expenditures, and appropriate staffing and service levels. Ensures that assigned FBO territory comply with OSHA, EPA, Airport Authority and any other agency related to or involved in the Company’s FBO operation at the airport. Works in conjunction with their Sales Leads to develop opportunities for growth. Motivates and encourage managers, supervisors, and all employees within the departments to provide the highest service levels. Assumes additional responsibilities in the absence of the VP FBO, USA and delegates responsibilities to qualified personnel, as needed. Represents [redacted] as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network Other duties as assigned Minimum Requirements: 7- 10 years’ relevant work experience Thorough knowledge and understanding of aviation industry Sound internal/external commercial awareness Experience managing resources and mixed-level team members of professionals and managers Experience setting standards and operational guidelines Experience implementing business plans and strategic guidelines Strong communication and influencing skills and experience communicating to diverse internal and external stakeholders Extraordinary customer focus Desired Characteristics: Strong project management experience Strong personal values corresponding with [redacted] values (Trust, Honesty, Alignment, Transparency) Physical Demands / Work Environment Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.