Position Summary The FBO General Manager is responsible for day to day overall management of the FBO services division including the fuel farm, personnel, inventories, properties, equipment, marketing, sales, customer service relationships, and adherence to company policies and procedures and safety standards for the department’s staff and our clients and guests. Primary Responsibilities Plans, directs, and coordinates activities concerned with the FBO operations in accordance with HGAS, governmental and environmental agencies policies and regulations Management and development of department personnel, securing the required number of staff, and ensuring the required level of qualifications and experience Coordination with management, other departments, manufacturers, and customers in matters of overriding importance Ensuring all tasks are carried out in accordance with AGS procedures, process specifications, technical requirements, manufacturer requirements, aviation rules, and every other applicable or accepted requirement of an authorized body Supports the development of pricing schedules and rates for any relevant ground handling services provided Participates in negotiations with commercial partners and third party service providers, where and as necessary Supports existing relationships with customers, vendors, and suppliers and establishes new relationships accordingly Manages and oversees the operation of Ground Support Equipment necessary to provide the aforementioned, including specification of new equipment Overall responsibility for preparation, monitoring, and control of the financial aspect of the business, including the daily review of all monetary transactions, ensuring all checks have been completed and balanced satisfactorily Enhances and reinforces training programs to insure that a high and continuing level of customer service and line service is maintained Drives results and communicates company and departmental goals to staff Communicates changes or additions to company or departmental policies to the staff. Motivates and encourages all staff to provide the highest service levels Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary General Interact with others in a professional and respectful manner Follow up with other company departments and employees Recommend process and communication improvements Regular and prompt attendance Work with accuracy, clarity, and an eye for detail Additional Responsibilities On-call and overtime duties as required On the job training for new employees Miscellaneous other duties as assigned Supervisory Responsibilities Responsible for overseeing the performance of the FBO Customer Service representative, as well as the functions of the Line Services Manager Qualifications Basic reading, writing and arithmetic skills required High School graduate, some college preferred Five to ten years of business aviation and/or relevant experience Valid drivers license Computer literate with the ability to learn new software as required Professional verbal/written communication skills required. Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States. Excellent listening and problem solving skills Ability to work as part of a team or independently Ability to effectively communicate and present information Ability to multitask Ability to act under pressure and be adaptable to change on a constant basis Physical Demands Driving – occasional travel to suppliers, conferences, off site meetings, as required Working Conditions Requires both working indoors and outdoors, with exposure to nature’s elements. Also regular exposures to noise, exhaust fumes and fuel vapors, and fuel to skin contact. Safety Statement All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff. We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer We maintain a drug-free workplace and perform pre-employment substance testing