At [redacted], we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘?ina and introducing our islands to the world! Position Overview Reports to the Senior Manager of In-Flight Services, Base Operations and is responsible for providing leadership, direction and support to Flight Attendants to drive increased performance and a high level of engagement. Key Responsibilities Be present on the concourse level of the airport (Hub turns / Neighbor Island presence / North America and International Flights) to provide Flight Attendant support Responsible for the application of the DOT random Drug Testing process for Flight Attendants Handles In-Flight delays and irregular operations Represents In-Flight on all Ops Calls Represent In-Flight in Gate actions (medical / law enforcement, etc.). Interacts with connecting Flight Attendant’s Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight Manage delivery of Flight Attendant crew briefings Communicate and administer company policies, procedures, departmental goals and initiatives to Flight Attendants Investigate Consumer Affairs letters and Flight Attendant delays, and follow up in a timely manner Manage attendance, performance, development, and disciplinary issues for Flight Attendants Implement assigned initiatives Handles In-Flight security issues (KCM / AOA, etc.) Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service Other Duties as assigned Requirements Minimum Requirements High School diploma or equivalent education 2 years of management experience or equivalent In-Flight experience Working knowledge of federal and state employment laws and regulations Strong verbal and written skills Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint, Access) Must obtain a Passport, AOA badge and Ramp License Able to work flexible hours including holidays and weekends Must have received the COVID Vaccine by date of hire **All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with [redacted] and any employment offer will be withdrawn. Preferred Qualifications Bachelor’s degree Experience working with collective bargaining agreements Flight Attendant experience About [redacted] Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i. Now in its 92nd year of continuous service, Hawaiian is Hawai‘i\'s biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti. The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe. [redacted], Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook ([redacted]), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page. For media inquiries, please visit [redacted]’ online newsroom.