The Inflight Supervisor is responsible for all phases of the of the Flight Attendant base operations including training, regulatory compliance, policy and procedural compliance, directing and supervising approximately 150 flight attendants at [redacted]. This includes auditing, coaching and maintaining personnel records for each flight attendant. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage flight attendants at MSP and other assigned flight attendant bases. Provide daily operational oversight to promote company and departmental goals. Engage flight attendants to deliver excellent customer service and on-time operational performance Update and monitor individual flight attendant work records. Provide coaching and issue any necessary documentation needed Conduct various checks and audits throughout the month to ensure compliance with safety and service policies and procedures. Provide briefings to crew before, during and after flights. Responsible for conducting a minimum number of quality assurance rides each month to evaluate safety and service procedures Assist with the administration of flight attendant uniform and luggage purchase program Assist with the administration of the flight attendant trainee program Research reports received from Customer Service and provide feedback to Customer Service Department Distribute materials to flight attendant mailboxes in the crew room Actively participate in the new-hire flight attendant interview process including scheduling and interviewing Coordinate DOT drug and alcohol compliance with the Inflight leaders Provide on-call assistance 24 hours a day to respond to emergencies or assist with procedural questions or management decisions. Create, deliver and distribute various Inflight communications to assigned flight attendant group. Follow up on flight crew incident / reports involving operational policies, personnel issues and service standards Audit and support catering objectives at respective bases Work varied shifts, which will include weekends and holidays Other duties as assigned Supervisory Responsibility Supervise approximately 150 flight attendants Minneapolis and other assigned flight attendant bases Required Skills Qualifications and Education Requirements College degree and/or 4 years related in-flight experience; or equivalent combination of education and experience Inflight operations experience Knowledge of airport and crew operations Must be able to qualify as a Flight Attendant and maintain currency of qualifications Excellent communication, organizational, and problem-solving skills Must be able to travel Proficient in Microsoft Office Applications Knowledge of crew scheduling systems Able to work effectively with minimal supervision under stressful situation Strong planning and organizational skills Ability to maintain confidentiality and consistency in applying policy and procedures Ability to work a variety of hours including weekdays and weekends Preferred Skills Previous flight attendant experience Supervisory and/or management experience Experience working with collectively bargained employees Required Experience Work Environment The majority of this job operates in a professional office environment; however, the job requires the ability to fly frequently. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is frequently required to sit; climb or balance, and stoop, kneel, crouch or crawl. AAP/EEO Statement It is the policy of [redacted] to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.