Key Responsibilities Responsible for overseeing/editing/writing/authoring In-Flight service policies and procedures and as well as all non-safety related procedures Ensure that departmental manuals and procedures are correct in content Responsible for issuing applicable bulletins and revisions Develop, maintain, and/or provide oversight to flight attendant operational policies and procedures communication, both service-related and non-regulatory Perform ad hoc projects as required to support In-Flight initiatives Act as liaison between Onboard Products / Catering and In-Flight Liaise with other applicable departments as required for program/manual changes and inter-departmental initiatives Responsible for the internal audit program and conduct onboard observations as applicable Coordinate with the In-Flight Training department to develop and implement corrective action plans based on results of flight attendant audits Responsible for helping ensure the alignment of training curriculum with current policies and procedures as reflected in applicable manuals Communicate directly with the In-Flight Training department, Marketing and In-Flight team Work in conjunction with Senior Manager In-Flight Safety and Regulatory Compliance to support the In-Flight Manual and related programs Act as subject matter expert (SME) in applicable areas Develop annual goals and initiatives for In-Flight Identify and execute against process improvement opportunities within In-Flight Requirements Minimum Requirements High School or equivalent education 2 years Airline In-Flight management and/or Flight Attendant experience Experience in managing large-scale, cross-departmental projects, processes and procedures Experience in mobilizing a cross-functional learning team with diverse backgrounds and varied levels of experience. This includes setting clear expectations, providing ongoing coaching and feedback, providing learning and career growth opportunities Proven experience with interdepartmental relationships and how those effect In-Flight policies and procedures Outstanding interpersonal skills and able to keep information confidential Excellent communication skills, both written and verbal Excellent leadership skills including driving for results, identifying opportunities and managing change through leadership Team player – can build relationships with just about anyone Attention to detail with an eye for flawless execution of programs and logistics Ability to multi-task in a fast paced, every changing environment Experience with MS Word, Excel, Outlook, PowerPoint, and Adobe is required Must be familiar with the AFA collective bargaining agreement Preferred Qualifications: Bachelors\' degree About [redacted] Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i. Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.