Description
Inflight Supervisor - SOC in Denver, Colorado
We have a wide variety of career opportunities around the world — come find yours.
Inflight Services
The Inflight Services department includes flight attendants and the teams that support them.
Job overview and responsibilities
The Inflight Supervisor - SOC provides oversight and management of Inflight Services related activity within local SOC, proactively monitors departures, crew movement and quick turns to achieve optium operational performance, and supports United\'s core values through critical decision-making.
Serves as the Inflight point of contact in the SOC and acts as an integral part of the local operation while working with all other operational stakeholders
Provide consistent communication and operational updates to local base, along with other departments, service providers and external agencies
Established point of contact for Inflight Duty Manager at CSC
Identify, preplan and manage all irregularities such as cancelled flights, gate changes, quick turns, medical or safety emergencies and staffing issues
Monitor and track local and down line delays
Provide feedback and trend analysis on operational performance and research delays to identify root cause
Identify changes required to prevent future delays
Develop and support standard work and continuous improvement processes
Required
Bachelor\'s degree or equivalent work experience
Strong verbal and written communication skills
Effective planning and organizational skills
Ability to work in harmony with other team members across the station to create a collaborative work environment
Knowledge of software (Windows Outlook, Excel, Word)
1-3 years hub operational experience
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 64 Inflight
Function: Flight Ops / Inflight - Management & Administrative
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled