We have a wide variety of career opportunities around the world — come find yours. Inflight The Inflight Services department includes flight attendants and the teams that support them Job overview and responsibilities Responsible for all elements of flight attendant support activities including administrative content expertise. Lead a team reporting to the Inflight Managing Director responsible for Planning, Scheduling and Administration in support of United’s ~22,000 active and inactive flight attendants focused on administrative processes such as sick banks, seniority adjustments, bid process, trip trades, etc. Responsibilities include: Assume leadership responsibilities reporting to the departmental Managing Director for Inflight Planning, Scheduling and Administration Innovative thought leader that seeks to implement continuous improvement techniques as part of the core functions in departmental leadership Flight Attendant Administrative Support – Provides leadership and drives strategies to support the administrative team on the development and implementation of programs for flight attendants on administrative tasks, policies and procedures. All aspects of centralized and base / domicile resource support Administration of Inflight non- operational scheduling and task oriented work to include disputes, trades, training, return to work and inflight record keeping Offshore vendor management including selection, contract negotiations, and Quality Assurance. System base seniority list and responding to disputes, as well as managing F/A tracking (active /inactive) process, termination, recognitions, and on/off payroll Budget Tracking and Analysis – all aspects of administrative functions associated with expense and management Cost tracking versus budgets related to overhead support i.e., Company Business (COBUS staffing) Development of analytics, metrics and trending associated with administrative functions of the department Provide reports to Inflight leadership, Division Controller, and/or manpower planning as input to Inflight budget and financial tracking process Required 3-5 years Management experience Experience working with and developing budgets Working knowledge of Collective Bargaining Agreements Experience working with union leadership Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Ability to accommodate minimal travel throughout the year for site visits across the United system Preferred Bachelor’s Degree in Business, Management, Operations or Finance Inflight and Onboard services management experience Experience leading/managing remote and/or offshored workforce MBA Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT