Position Summary: The Director Base Operations reports to the vice president and is responsible for the administration, performance and control of the logistics, line service, cleaning and Part 145 maintenance operating departments in [redacted] Flight Services, Inc. (JAFS). The Director Base Operations ensures that the highest safety and service standards are maintained in a responsible manner, and that activities are conducted within established Company policies and in compliance with Federal, State, and local regulations. Main Responsibilities: Oversee the operating departments to ensure all related activities are efficient, compliant, and strategic for the business. In partnership with the VP and the HR Department, this individual will have an active role in the hiring, dismissal, discipline, training, retraining, evaluation process, and counselling employees. Reviews with the managers the necessary materials used in evaluating and assessing the performance of all personnel within the department. As well as reviewing direct reports and evaluation and creation of their individual KPIs. Motivates and encourage managers, supervisors, and all employees within the departments to provide the highest service levels. Improves ways of open communication with employees to reduce employee relation issues. Ensure that operating activities are coordinated with other company efforts and commitments in a timely manner as an interdepartmental liaison. Communicates changes or additions to company or departmental policies to the staff. Assist VP to manage the Base budget, expenditures, and appropriate staffing and service levels. Drives operating departments towards exceeding budget results and company and departmental goals and KPIs. Plans, directs, and coordinates activities concerned with the base operations in accordance with [redacted], FAA, airport and any other governmental and environmental agencies, policies and policies and regulations. Responsible for the safe operation of all managed and operated aircraft. Ensures that Base complies with OSHA, EPA, Airport Authority, and any other agency related to or involved in the Company’s Base operation at the airport. Enhances and reinforces training programs to ensure that a high and continuing high level of excellence in customer service, line service and ground support is maintained. Determines needs for new trainings and develop innovative ideas to implement them, in partnership with the VP and the HR department, to benefit or improve the operation. Provides new and existing customers with friendly and efficient service adhering to all customer service, line service, and ground support operating procedures. Supports existing relationships with customers, vendors and suppliers and establishes new relationships accordingly. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Support the Sales/Customer Support team by accompanying them performing presentations and recommending maintenance and site operational service structure within proposals. Provides support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Gathers, maintains, formats, compiles, and manipulates data using established formula and procedures, and performs detailed mathematical calculations. Other duties may be assigned, as needed. Represent [redacted] as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network. Minimum Requirements: 10+ years’ relevant work experience. Strong internal/external commercial awareness. Experience managing resources and mixed-level team members of professionals and managers. Experience setting standards and operational guidelines. Very strong communication skills and experience communicating to diverse internal and external stakeholders. Extraordinary customer focus. Must have a valid driver’s license and may be required to have a clean driving record. Desired Characteristics: Must possess strong interpersonal and communications skills to establish rapport with internal customers maintain interdepartmental relationships as well as to accurately and succinctly describe issues and resolutions. Collaborative leader and team player; strong communicator; able to give and get direct feedback. Proficient in the use of Microsoft application, such as Microsoft Word, Excel, Outlook, and PowerPoint. Because English is the language of aviation must be able to read, write and speak the English language fluently. Conversational Spanish speaking ability preferred Strong project management experience. Ability to prioritize and plan work activities autonomously; use time efficiently; plan for additional resources; and set goals and objectives. Must be autonomous, organized, and detail oriented with a desire to learn and grow daily. Must be able to meet prescribed deadlines, demonstrate effective follow-up on assigned tasks, and handle multiple projects. Flexible working schedules may be required. Strong personal values corresponding with [redacted] values (Trust, Honesty, Alignment, Transparency).