We have a wide variety of career opportunities around the world — come find yours. Airport Operations The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision. Job overview and responsibilities Oversees Hub and Line-station Airport Operations Quality Control team as part of AO Safety & Regulatory Compliance. Primarily responsible for all independent quality control audit functions covering Airport Operations lines of service within a defined hub and line-station region. The leader must have a proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service oriented performance. This leader will deliver results through leadership, direction, alignment and motivation. Manages a team of up to four Audit representatives based within the assigned region. This leader coordinates development, execution and analysis of AO related Audits. Serve as the primary QC liaison with leadership at their assigned hub(s) and lines stations, as well as CSC. Responsible for providing airport quality control for all Airport Operations lines of service to include both insourced and outsourced operations to ensure safe, quality operations,regulatory compliance and to drive improvement in customer satisfaction. Provides leadership and direction to a team of Auditors based in their assigned hubs. Lines of service include: Customer Service, Ramp handling, Catering Operations, Cabin Appearance, Lavatory Service, Skycap and Wheelchair Services. The focus of all audits is validating that stations are meeting established guidelines specific to safety, policy and procedures and regulatory compliance. Ensures performance reviews are conducted with local leadership following completion of station audits and that measurable action plans are put in place to drive corrective action. Supports team in the development, implementation and maintenance of all quality control audit program requirements, processes, and reporting systems to support station accountability. Helps ensures programs are comprehensive and current for all airport lines of service. Collaborates with QC Senior Manager, Airport Operation’s Leadership, Global Operations Strategy & Planning groups, Corporate Safety and Internal Evaluation Programs to ensure program relevance, root cause analysis, determine support priorities, and to implement corrective actions designed to address systemic findings and drive performance metrics. Develops executive summaries to highlight audits results and increase awareness of trends for Hub and Line-station leaders. Ensures direct reports maintain subject matter expertise in supported of each line of service. Works with the hub and line station leadership to support in the escalation of service partner performance issues and action planning to drive resolution for defined service level failures. Participates in regularly scheduled performance reviews with hub leadership to define operational performance and support continuous improvement initiatives in service delivery to customers. Manages employees by motivation, mentorship and accountability for individual performance. Develops employees through counseling, coaching and career planning forums. Responsible for setting objectives, developing goals and managing performance evaluation process for direct reports. Required • Bachelor’s Degree or equivalent work experience • Strong knowledge and experience of SMS • Strong experience with Word, Excel and PowerPoint. • 5 years Airport Operations Leadership or related experience • Strong written, verbal and presentation skills • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position Preferred • At least one additional language • Previous safety, regulatory and/or policy & procedures audit experience • Safety Audit training and/or certification SharePoint and ETQ experience