[Company] is seeking a motivated and analytical Inflight Operations Strategy Intern to support strategic initiatives that enhance operational efficiency, crew performance, and the overall inflight customer experience. This role is ideal for a student who is passionate about aviation, operations, and process improvement and who is eager to gain hands-on experience in a fast‑paced airline environment.

As an intern, you will work directly with the Manager of Inflight Ops Strategy & Delivery on projects that impact crew-facing processes, technology, service delivery, and operational performance. You will gain exposure to cross-functional collaboration, data analysis, project management, and continuous improvement methods.

Essential Functions

Operational Strategy & Analysis – 30%

• Assist in analyzing inflight performance data and KPIs to identify trends, areas for improvement, and opportunities for innovation.

• Support development of process maps, workflow analysis, and operational improvement recommendations.

Project Support & Cross-Functional Collaboration – 25%

• Participate in cross-departmental initiatives alongside IT, PMO, Finance, Airport Affairs, and other teams.

• Support project timelines, documentation, and meeting preparation for major inflight initiatives (e.g., technology enhancements, base openings, automation efforts).

Technology & Process Improvement – 20%

• Assist in identifying and evaluating tools that improve crew efficiency and “self‑service” capabilities.

• Contribute to user testing, requirements gathering, and feedback analysis for technology projects.

Stakeholder Engagement – 15%

• Help maintain communication with internal partners, flight attendants, industry vendors, and other stakeholders.

• Draft materials such as presentations, briefs, and project updates for leadership.

Other Functions

• Support special projects assigned by Inflight leadership.

• Participate in brainstorming sessions and continuous improvement workshops.

• Assist in documenting policies, procedures, and program guidelines.

• Respond to department needs with a proactive, solutions-driven mindset.

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Qualifications

• Currently pursuing a degree in Business, Aviation Management, Operations, Engineering, Computer Science, or a related field.

·         Must fulfill FAA criminal background checks to qualify for escorted assess privileges to airport security identification display areas (SIDA), if applicable.

·         Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.

Knowledge, Skills and Abilities

·         Possess excellent office and communication skills

·         Working knowledge of PC, MS Office software to include Word, Excel, PowerPoint and Outlook preferred

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Some weekend duties as needed

Physical Effort

Generally, not required.

Supervision Received

Close Supervision:  The incumbent is assigned duties according to specified procedures and receives detailed instructions.  Work is checked frequently.

Positions Supervised

·         None