General Overview: The Lead Dispatcher is directly responsible for ensuring all FlightWorks Dispatchers are trained in accordance with the General Operations Manual, Operations Specifications, FlightWorks Operations Manual (FOM), Company SOP Manuals, and Company employee handbook. Additionally, the Lead Dispatcher shall assist the Operations Manager with the establishment and implementation of policies and procedures for ensuring that all Company aircraft are dispatched with an emphasis on safety, FAA compliance and the highest degree of client satisfaction. The Lead Dispatcher shall also work in unison with the Charter Sales department to effectively develop customer care standards that promote and maintain the company’s sales and service goals. The Lead Dispatcher shall also assist the Operations Manager with the interviewing and selection process for qualifying and approving new-hire Dispatchers. Principle Job Duties and Responsibilities: The Lead Dispatcher: Must maintain self-starting tendencies with a high degree of initiative and abilities to work with minimal supervision while maintaining exceptional performance results. Must be highly talented in managing teams, mentoring personnel, and building structure within organizations. Must be willing and capable of working a flexible schedule. Must be willing and capable of working dispatch assignments on the weekends, on an on-call basis and as needed. Must be willing to carry a smart phone, iPad, laptop, or other similar communications device in order to remain in contact with the company while on duty or while on-call. Shall be responsible for establishing the Dispatch department’s work schedule in anticipation of operational needs. Shall be responsible for training all FlightWorks Dispatchers in accordance with established company policy and manuals. Shall work with the Operations Manager to establish and implement policies and procedures in the Dispatch department. Shall assist the Operations Manager with the interviewing and selection process for qualifying and approving new Dispatchers. Shall work with Charter Sales, the Chief Pilot, and the Operations Manager to ensure trips are built accurately and FAA compliance is maintained at all times. Shall work with the company Safety and Security Manager to monitor and improve company security measures and procedures. Shall communicate with clients, industry operators and other company departments in a pleasant, efficient, and professional manner. Shall coordinate assigned trip details and dispatch company flights in an accurate, timely, and professional manner. Shall work effectively with all company departments and staff members to coordinate, execute, and flight follow flights and close out completed trips. Shall work effectively with the Pilot in Command, Second in Command, and Cabin Managers assigned to company flights to ensure that safety, compliance and customer service opportunities are successfully orchestrated. Shall be willing to share in the assigned on-call schedule, including the potential for late nights and weekend shifts. Shall be willing to assist other members of the Flight Operations department as directed by immediate supervisors. Must remain professional at all times while on duty or while representing the company. Must be willing to attend career or performance enhancement training as provided by the company. The Lead Dispatcher will be held accountable for quality and safety results. Job Requirements: Education: The Lead Dispatcher must be knowledgeable in Company Manuals, Federal Aviation Regulations, Operations Specifications and other documents and data pertaining to the duties listed above. FAA Dispatcher license is preferred. Experience: The Lead Dispatcher must possess a broad range of dispatching experience, aviation operational experience, management capability, and business development insight. Minimum of five years in FAR Part 135 operations is required. Skills and Training: Must possess excellent verbal communications skills. Must maintain a high level of customer service in a fast-paced and sometimes hectic work environment. Must possess the ability to creatively arrive at solutions to scheduling and logistical challenges while maintaining an unwavering professionalism on the phone with clients, co-workers, and industry representatives. Must be consistently upbeat and energetic. Must maintain self-starting tendencies with a high degree of initiative and abilities to work with minimal supervision while maintaining exceptional performance results. Must possess the ability to multi task and maintain work product accuracy. Must be able to work quickly, accurately and effectively under deadlines. Must possess the ability to maintain situational awareness with several layers of input data and visualize solutions using aircraft lists, flight crew rosters and the flight calendar. Must be able to cope with unpredictable work hours and on-call requirements as dictated by current and anticipated operational needs. Equipment To Be Used: The Lead Dispatcher must demonstrate an intermediate ability to use computers and computer software, including an intermediate degree of proficiency with Microsoft Office products. Must be able to learn company software systems quickly and easily. The Lead Dispatcher must be familiar with company scheduling software (FOS), prospecting software and current network software being utilized by the company. The Lead Dispatcher must be technically oriented to manipulate company smart phones, tablets, EFBs, fax machines, copiers, and other equipment currently used during daily office activities. Physical Requirements: The Lead Dispatcher must be able to sit seven hours per day and cope with unpredictable work hours and on-call requirements as dictated by the constantly changing flight schedule. Mental Requirements: The Lead Dispatcher must possess the mental calmness required to effectively handle abnormal or challenging situations that may arise while working in the Dispatch office. Working Conditions: The Lead Dispatcher must be able to maintain accuracy and exceptional work product results in a constantly changing and distracting environment with the potential for numerous priority changes. The duties of the Lead Dispatcher may change or be increased or decreased with the constantly evolving complexity of the Flight Operations Department as determined by the Operations Manager.