Purpose of Position Develop exceptional business relationships with Owners to understand and meet their needs and expectations, support NetJets Operations and relevant departments with local knowledge ensuring service standards and procedures are maintained and continuously improved in-line with the 20/20 flight plan. Optimize the relationship with area vendors, to deliver a personalized customer experience to each NetJets passenger, extending the quality of the service from the NetJets aircraft through the airport and FBO. Tasks and Responsibilities Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs; Communicate to the Owners regularly on operational issues and service requirements and manage their experience through the airport; Troubleshoot all flight arrivals and departures in the area. Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately; Develop and maintain professional relationships with vendors in the area (e.g. caterers, ground transport providers, FBOs) to ensure the continuous improvement of the service provided to NetJets passengers; Support NetJets Operations, Crew Members and FBO in obtaining a high level of service to deliver a personalized customer experience, provide the FBO and area vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets’ flights; Responsible for the daily maintenance of the NJE lounges established at Service Representative location; Identify, understand Owner’s concerns and preferences and report them to the relevant departments and Sales Teams to deliver an exceptional service and improve Owner satisfaction and LTR; Education Bachelor\'s Certifications and Licenses Years of Experience 2-4 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives for Positive Results Knowledge, Skills, Abilities and Other (KSAOs) University degree preferred; Minimum 2 years Aviation background required; Minimum 3 years of experience in face-to-face Customer Services at aviation, luxury hotels, resorts or similar service industry; Compliance of Safety rules and procedures; Native German speaker Fluency in Business English (written and verbal) Proficiency in MS Office. Provide Sales and Marketing departments with knowledge of area facilities, prospects and Owners, to share the knowledge of new business opportunities; The role involves flexibility in adjusting schedules to flight demand to obtain optimal Passenger coverage, troubleshooting operational and service challenges; Travel may be required to support secondary locations, Special Events, high flight volume days, training and development.