The Supervisor, Inflight leads, develops and maintains strategic relationships with [redacted] Crewmembers, internal departments, and Business Partners. The Supervisor serves Inflight Crewmembers through timely coaching and mentoring, ultimately contributing to successful development, which will ensure successful customer interactions. The Supervisor will collaborate and partner closely with Manager(s)?in the execution of operational strategy while upholding safety standards. Essential Responsibilities Supports and coaches Inflight Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and [redacted] Promises which are in-line with the high expectations Customers have for [redacted]. Provides Gate/Onboard Support to our Inflight Crewmembers by conducting Crew briefings, Crew debriefing following emergency/abnormal situations and verifies Inflight Crewmembers are present at report time Directs and guides Inflight Crewmembers through Operational issues while coordinating efforts with colleagues in Airports, Business Partners, and all other applicable stakeholders throughout the operation in order to ensure effective day-to-day collaboration and accountability Educates Inflight Crewmembers on overall Company Business strategy and decisions, as well as coaches and supports them in meeting Departmental ancillary revenue goals through their execution of onboard product sales, onboard advertising, and promotional initiatives Develops and implements corrective action plans based on Crewmember performance, as well as necessary separation decisions Provides compliance assistance and guidance to ensure Inflight Crewmembers’ adherence to safety and regulatory requirements Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives Maintains Crewmember electronic files, and prepares written reports as necessary, including handling investigations of Customer/Crewmember incidents, On the Job Injuries, and documentation of follow-up/resolution Other duties as assigne Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma Three (3)? years customer service, sales, or airline experience, OR one (1) year [redacted] CEX experience One (1) year leadership or Supervision experience, preferably in the Airline industry Demonstrate proficiency in reading, writing and speaking English Successfully complete [redacted] Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs At least twenty (20) years old Vision corrected to 20/20 Must have the ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification Able to lift up to fifty (50) pounds from the floor to above the shoulders Able to reach six feet three inches (6’3”) without shoes Ability to push and pull moveable carts weighing in excess of 250 pounds Available for occasional overnight travel (30%) Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all [redacted] destinations.? All passport holders should have a minimum of 12 months validity remaining at the time of application. Travel documents must remain valid throughout all phases of training and employment Knowledge of basic computer and electronic tablet devices Able to read and comprehend guidance as found in required manuals Must be able to adhere to [redacted] Inflight Crewmember Uniform Appearance Standards Able to work as a team to deliver the [redacted] Experience Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located ? Preferred Experience and Qualifications Two (2) years leadership or Supervision experience, preferably in the Airline industry Experience working on company projects or initiatives in the airline industry Experience leading flight attendants in another airline Crewmember Expectations Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well-groomed and able to maintain a professional appearance. When working or traveling on [redacted] flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Organizational fit for the [redacted] culture; exhibits the [redacted] values of Safety, Caring, Integrity, Passion and Fun Promote [redacted]’s #1 value of safety as a Safety Ambassador, supporting [redacted]’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including [redacted]’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Upholding [redacted]’s safety performance metric goals and understanding how they relate to their duties and responsibilities ? Work Environment Shared work space, cubicle, aircraft, fast-paced environment Shift work, support operations 24 hours per day, 7 days per week Irregular operations occasionally cause extended work days ? Equipment Computer/Electronic Tablet and other office equipment ? Physical Effort? Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Ability to push and pull in excess of 250 pounds (Heavy)? [redacted] Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.