Location Bush Intercontinental Airport-IAH Full-Time Job Job Description Responsible for managing scheduling, organizing files, creating correspondence, tracking data, creating reports, and for providing a high level of support to and for Pilots and Flight Attendants as well as assisting with operations at IAH. Essential Functions: Assist flight attendants with providing the tools they need to show up to work on time, professional and ready to fly. Assess and work to resolve Customer Service issues with flight attendants. Responsible for maintaining flight attendant files and records of customer complaints/compliments. Monitor flight attendants based on attendance, performance, appearance and compliance with company policies and procedures. Responsible for all administrative paperwork for flight attendants at IAH and handling flight attendant meetings when necessary. Assume responsibility for crew ID and parking for all flight attendants and pilots. Responsible for communication with crew tracking and assisting the daily operation when necessary. Responsible for all flight attendant/pilots that are recommended for light duty and the coordination of assignments with departments at corporate to assign tasks. Responsible for handling all administrative duties for flight attendants which includes but not limited to OJI, leaves, terminations, hiring, training, orientations, attendance, disciplinary actions, filing attendance/absence records and etc. Responsible for coordinating all flight attendant meetings and requesting travel and lodging arrangements if applicable. Ability to complete project accurately in a timely manner. If applicable, attend daily, weekly or monthly code share meetings. Monitor and track operational delays and cancellations. Other duties assigned to perform requirements of the position. Requirements Have understanding of airline operations regarding crew members Demonstrate strong leadership and managerial skills Must have a high school diploma or GED Accurate and attentive to details Strong organizational skills Advanced knowledge of Microsoft word, Outlook, excel, and PowerPoint Minimum of one year experience in aviation operations Excellent customer service skills Ability to write routine reports and correspondence Speak effectively before groups of employees for new hire orientation Ability to work in a fast-paced multi-tasking, hands-on environment Must hold a permanent residence or be willing to relocate to Houston, Texas Requisition Number YV1092 *If the link does not work, you can go to [redacted] careers website [redacted] and search for Req number YV1092