Description
This is a safety sensitive position and is subject to testing under a FAA mandated drug and alcohol program.
Purpose of Role:
The Flight Attendant is responsible for ensuring the safety, security, and comfort of Pacific Coast Jet passengers. The Flight Attendant will take a complete lead on customer service operations while creating a welcoming environment for passengers before, during, and at the conclusion of each flight.
Key Duties and Responsibilities:
Participates in pre-flight briefings to discuss flight details, weather, and service plans.
Performs pre-flight safety checks.
Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards.
Ensures food, beverages, and other supplies are on board and sufficiently stocked.
Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed
Provides instruction on safety/emergency procedures; demonstrates the proper use of safety equipment
Delivers bespoke in-flight food and beverage services.
Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.)
Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents.
Assists passengers with safe and efficient exit of the aircraft.
Maintains current awareness and knowledge of established aviation safety and security guidelines.
Performs other related duties as assigned, including and not limited to flying on other PCJ aircraft.
Required Skills/Abilities:
Excellent customer service and verbal communication skills.
Culinary background. Must be able to procure and prepare customized hot/cold meal service.
Ability to present a calm demeanor and to give clear instructions particularly during emergency situations.
Ability to manage unruly or disruptive passengers.
Knowledge of applicable aviation safety and security guidelines and regulations.
Outstanding problem-solving skills and aptitude to handle difficult situations.
Fluency in multiple languages is an advantage.
Education and Experience:
High school diploma or equivalent required; fluency in multiple languages highly preferred.
A minimum of 2 years’ experience as a flight attendant.
At least two years of experience in a related customer service or hospitality role required.
Training in First Aid and CPR required.
Cabin crew certification and training required.
Background check and security clearance is required.
Physical Requirements:
Prolonged periods of standing and moving through an aircraft cabin, which may include in-flight turbulence.
Must be able to lift 25 pounds, with occasional need to lift up to 50 pounds.