DIRECTOR OF FLIGHT SUPPORT [redacted] is seeking an experienced Director of Flight Support to join our team in Santa Barbara, California. Reporting to the VP of Client Experience, the successful candidate will oversee day-to-day support and direction for our Flight Support Managers (FSMs), Flight Support Associates (FSAs), and Operations team. This role is pivotal in assuring compliance with TSA and FAA regulations for the scheduling of trips and security checks for both Part 135 and Part 91 operations. Key Responsibilities Serve as the primary liaison between Flight Support Managers and Associates, aircraft owners, charter guests, and other departments and external groups, including flight operations, charter sales, accounting, and vendors. Prepare and maintain the information supporting communication between various business groups. Continually monitor and follow up on all trip details and arrangements regarding crew and passengers, ensuring up-to-date charter and owner travel status. Resolve customer requests, questions, and concerns, often requiring investigative situations and critical thinking. Preserve our premium brand through courteous and professional interaction, polished communication, and a sincere desire to serve our clients. Promote and maintain a positive image of the company and adhere to the highest level of ethics, whether communicating verbally, in writing, or in person. Work effectively with the flight crews assigned to flights to ensure that safety, compliance, and customer service opportunities are successfully orchestrated. Skills, Knowledge and Expertise A minimum of 5 years of experience in aviation operations, with a focus on flight support in a Part 135/91 operating environment. Comprehensive knowledge of FAA and TSA regulations and requirements. Demonstrated ability to manage and lead teams, with strong interpersonal and communication skills. High level of customer service skills, with the ability to resolve complex customer requests, questions, and concerns. Strong critical thinking skills, with the ability to handle investigative situations. Excellent organizational and planning skills, with the ability to manage multiple priorities simultaneously. Strong commitment to maintaining a positive company image and upholding high ethical standards. A bachelor’s degree in aviation management or a related field is preferred. Proficiency in Microsoft applications, including Excel, Word, and PowerPoint. Confident using Fleet Management Software experience such as JetInsight preferred. Experience with WebEx and Zoom video conferencing platforms. Benefits We care deeply about making [redacted] an incredible place to work and we invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. The specific benefits/perks we offer are continually evolving, but currently include: Unlimited PTO Fully paid for Health Insurance coverage for you and your family Generous personal development and employee assistance programs Top-of-the-line equipment (Apple, Microsoft, Dell, Lenovo, etc.) Cell phone allowance Flexible leadership team Competitive salary with regular pay reviews About [redacted] Company Culture: [redacted] is driven to be the best in our industry – to change our industry by creating an environment where our team members can be their absolute best individually and collectively. We\'ve built a culture based on core values like Drive, Own It, Respect, and Discipline. [redacted] fosters an environment of safety-first flight operations and service-first client relations. We believe our people are our greatest asset, and we encourage contribution and collaboration.