Inflight Supervisor in Los Angeles, California [redacted]\' STORY [redacted] is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the \"Alaska Spirit\", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We\'ve been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion. POSITION INFORMATION Role Summary The Inflight Supervisor effectively manages a group of Flight Attendants in the delivery of quality customer service and safety. This supervisor participates in flight attendant interviews and provides ongoing mentoring and coaching. Scope & Complexity This position supervises inflight personnel and activities for [redacted]. Key Duties Effectively manages a group of Flight Attendants in the delivery of quality customer service and safety. Builds strong relationships through employee engagement. Effectively balances time to connect with flight attendants sharing pertinent company updates and to provide the tools necessary to complete the job. Manages base administrative functions, including: customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level. Participates in flight attendant interviews and hiring processes. Provides ongoing mentoring and coaching to flight attendants in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict. Represents the Inflight division by speaking at various events (e.g., recurrent lunch, company training sessions, and other employee events). Liaises with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested. Performs other duties as assigned. Job-Specific Skills Required A minimum of 2 years of customer service experience. A minimum of 2 years of airline or leadership experience. Ability to complete [redacted]\' initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training. Ability and willingness to fly as a crew member during irregular operations or inclement weather conditions. Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness. Demonstrated professionalism, reliability, and the ability to work well under pressure. Demonstrated enthusiasm, team spirit, and congeniality. Excellent written, verbal, and interpersonal communication skills. Demonstrates strong critical decision making and situational judgment skills. Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.). High school diploma or equivalent is required. Minimum age of 18. Must be authorized to work in the U.S. Preferred Inflight or previous leadership experience. An Associate of Arts or an Associate of Science degree. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. THE LOCATION The location for this position is in Los Angeles, California OUR CULTURE - [redacted] For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. [redacted] also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. . POSTING INFORMATION Please apply on or before: Sunday, September 30th, 2018 at 11:59pm Pacific Standard Time. A few helpful tips when applying - Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab. Gather your paperwork, including your work history, resume etc. - before you apply to the position. If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to. Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system. [redacted] and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.