*Must reside within 2 hours of KNEW Lakefront. SUMMARY: The Lead Captain is the face of [redacted] providing not only technically accurate and safe transportation but also providing a world-class service experience for the Owner and their guests. The Lead Captain is expected to effectively wear many hats resulting in a concierge service level experience with roles ranging from professional aviator to in-flight service provider. This position is a dedicated crew position, flying the Global XRS. He/she will follow an on demand schedule for the owner operating approximately 450 hours a year or less. The Lead Captain is expected to live by [redacted] three fundamental principles: Employees are the foundation of a?service organization; fanatical attention to detail; and we ask everyone to make their decisions with?long term relationships in mind. RESPONSIBILITIES: • Required to manage duty schedules, approve monthly expense reports, conduct annual performance evaluations, and manage training schedules for other crew members. • Work with assigned Client Service Manager to stay updated regarding aircraft schedule changes or other matters that may affect the scheduling of aircraft and crew. • Interact with additional flight crew or personnel to coordinate team action, identify areas of opportunity, answer questions/share information, as well as foster and promote employee goodwill. • Mentor and counsel crew, striving to maximize their potential. • Solicit [redacted] input and/or approval for all operational, personnel, and administrative issues or anticipated needs for pilot relief. • Oversee maintenance events and remain in contact with the Owner and [redacted]. • Coordinate all maintenance test, training and other flights not initiated by client’s normal scheduling protocol. • Responsible for the safe and efficient conduct of assigned flight schedules, and adherence to all regulatory and manufacturer’s rules and guidelines. • Greet Owners and their guests pre-flight, make introductions and brief them on the specific flight/trip and verify itinerary/provide passengers with weather updates and safety briefings and explain any changes to itinerary. • Act as a liaison for Owners/ passengers and [redacted] from the time the Owners/passengers arrive at the FBO until they have safely landed at their destination and have departed the final FBO. • Must deliver as needed, in-flight service including the handling of alcohol and the service of catering as well as the proper loading and stowing of all baggage. • Other duties as assigned depending on assignment. REQUIREMENTS EDUCATION: • High School Diploma required; Bachelor\'s Degree preferred. EXPERIENCE/LICENSES: • Experience in training and leadership of flight operation teams. • Global Express type rating required. • Must have a US ATP License. • 5,000 total flight hours minimum, of which 2,000 hours as a PIC of a heavy worldwide business jet. • Must be able to pass First Class Medical. • NBAA Certified Aviation Manager certification, a plus. • FAA A/P or Aircraft Maintenance Engineer license a plus. OTHER ESSENTIAL QUALIFICATIONS: • Unrestricted ability to travel worldwide (consider health and visa status) • Must reside within 2 hours of New Orleans, LA (KNEW Lakefront) • Must be available to work an on demand schedule. • Required to work varying hours including day and night; weekdays, weekends and holidays. • Able to manage rest in order to always be prepared for flight duty during their tour. • Service-oriented with a neat, well-groomed appearance and a demonstrated ability to make a positive impression including a strong capability to effectively interact with passengers. • Must demonstrate the ability to make quick and accurate decisions while paying close attention to detail, both technically and from a passenger-service perspective.