Flight attendant Must be based in Philadelphia, PA or relocate.

Attends to the comfort and convenience of the passenger with a friendly and helpful demeanor; places an emphasis on safety and confidentiality while orchestrating all aspects of catering and in-flight service while providing a seamless travel experience, worldwide; performs various administrative functions while not flying, abroad and at home, which includes collaborating and coordinating hangar and commissary activities with the management team, aircraft crew, maintenance technicians, and the facilities and aircraft appearance services team.

Job Description

Expectations

Working with and reporting to the lead flight attendant, applicant will respond to day-to-day ground and air operations, which includes coordinating office activities, sourcing stock for the aircraft, commissary and other areas of the hangar, and flying on the aircraft.

Manage and maintain budget expectations while providing passenger-facing, individually tailored service.

Have a willingness to learn about, discuss, and eventually brief passengers on the cutting-edge technology [redacted] and Gulfstream carry on their aircraft.

Possess strong organizational and communication skills, be adaptable to a variety of cultures and customs, and be capable of meeting the needs of our worldwide clientele.

Duties

• Through approved caterers or by shopping, will plan, source, and execute an in-flight dining experience.  Will prepare and provide for each passenger a typed menu using an approved template.  Will clean and empty galley post-service and judiciously preserve source materials for future legs/trips, as it applies.

• Ensure aircraft is prepared to standardized specifications prior to each flight and is returned to that state post-flight.

• Assist passengers with carry-on items, ensuring nothing is unintentionally left behind post-flight, each leg.

• Record all cabin discrepancies and cabin maintenance issues in the on-board Maintenance (MX) Squawk book, photo- or video-documenting as necessary.

• At all times, maintain the neatness and orderliness of the cabin.

• On the road, after each leg, thoroughly clean the interior of the aircraft to the specifications outlined in the Pre- and Post-flight Quick Reference Manuals, found in the MX Squawk binder on board the aircraft and digitally, in the Flight Attendant (FA) Packet doc.  At Home Base, FA will coordinate cleaning with MX and our aircraft appearance service crew (Prime Appearance/PA).  FA is responsible for ensuring that the aircraft is properly serviced before departing any FBO or PHL hangar.

• Contribute to client profiles, providing post-trip reports and catering feedback to the lead.

• Maintain timely management and submission of invoices, receipts, and expense accounts (MyExpense).

• Know the location of and have an operational understanding of all safety equipment on board the aircraft, including fire extinguishers, life rafts, oxygen equipment, automatic external defibrillator, and Tempus II.

• Be expected to assist and command the cabin in the event of an aircraft emergency, medical emergency, or aircraft evacuation.

Required Knowledge and Training

• Current (every 2 years) in AirCare FACTS Cabin Safety and Flight Crew Training or FlightSafety International Cabin Attendant Training

• MedAire Management of Inflight Illness and Injury certification or CPR, AED equivalent

• Tempus II training

• Willingness to learn new technology as needed

Preferred Tech Proficiency

• Operational understanding of Satcom Direct (SD Cabin) App and/or SD Pro website

• Workable knowledge of Ka-band satellite networks (specifically Inmarsat Jet ConneX)

Additional Skills/Qualifications (not required)

• College Degree        

• Experience on Gulfstream 500, 650ER and Falcon 7X aircraft, at minimum. 

• Operational knowledge of the Gulfstream Cabin Management System 2 (GCMS 2) Culinary Training

• Participant in cabin services, standards, and/or etiquette training, outside of Aircare and FACTS, preferably in the European tradition

• An FAA or IBAC aviation physiology training certification, training in hypoxia awareness, altitude physiology

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Education

Bachelor's Degree

While possessing the stated degree is preferred, [redacted] also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years