The Supervisor of Airport Services must lead and work alongside airport crewmembers to take care of our customers. This will allow our customers to get them where they want to be: on-time, refreshed and in-style. The supervisor will ensure concierges are given the tools, coaching and resources to take care of every detail in order to build customer loyalty through a consistent experience. She/he will work closely with ASC Coordinators, Mechanics, Flight Crews, downline stations and FBOs, and Business Partners (Go Rentals, Airport Ops, etc.) to create a seamless execution. Outcomes & Responsibilities Create a seamless and distinctive airport experience for every customer by managing concierge performance (evaluation, coaching, recognition, and discipline) Develop and retain high performing Airport Service Concierges by selecting, training and coaching concierges. Must have effective two-way communication that creates a high commitment to performance and continuous improvement Manage airport costs to budget, including consumables and labor costs Manages IROP\'s effectively and identifies and addresses root causes to continuously improve reliability and the customer experience Ensures airport facility is clean, well-maintained and delivers the [redacted] brand experience Builds effective relationships with business partners including: airport operations, FBOs, Go Rentals, and others to deliver a seamless customer experience Ensures regulatory compliance by managing station badging for all [redacted] crewmembers at the station Ensure\'s quarterly training compliance to ensure all crewmembers maintain familiarity with less used policies, products and procedures Maintain currency and working knowledge of the day to day duties of the concierge team Responsible for scheduling the concierge team in order to provide adequate coverage. Will also approve time cards to ensure schedule compliance Create avenues for the concierge team to create joyful customer experiences Conduct performance reviews, coaching and disciplinary action when warranted Provide first tier support to ASC\'s and Guest Services when a customer is upset or needs to speak with a supervisor. Marshall/direct aircraft to/from gate(s) or other designated areas Load/unload and transport baggage, mail, and other designated cargo Assist in cleaning customer lounges and aircraft cabin between flights Stock aircraft with needed supplies and prepare stock for in-bound/out-bound aircraft Safe operation of equipment required to move luggage/cargo, tow planes between gates and direct aircraft to designated parking areas Qualifications Behavioral Competencies Makes effective decisions using analysis of situation and [redacted] values and standards Excellent communication skills; written and verbal Leads and manages others effectively, inspires commitment and ensures execution Interpersonal skills with crewmember and customers, listens and resolves issues effectively with empathy Ability to prioritize and triage situations in order of importance while being time sensitive/aware. Must be very organized and detail-oriented Keen sense of situational awareness and foresight and the ability to be professionally assertive Functional Competencies In depth understanding of Radixx/DCS/Astro Thorough knowledge of all [redacted] policies and procedures Solid understanding of the entire operation and functions of [redacted] Departments Working knowledge MS Office, Google Business Solutions Impeccable verbal and written communication skills Required Education & Experience High School Degree Supervisory experience 5 Years of interacting with Customers/People delivering services face to face 2 Years Airport Operations Experience Preferred Education & Experience College Degree 4 years of Airport Operations Experience Basic Requirements Must be able to travel often Ability to lift 75+ pounds Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing Ability to work a flexible schedule including early mornings, nights, weekends and holidays Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Licenses & Designations Valid Drivers License Additional Information Position Schedule Full time Company Description The vision of [redacted] is to provide simple and reliable air travel that reignites the joy and wonder of flying. [redacted] launched service in April 2016 selling daily flights on 30-seat jets from private terminals on the West Coast and Las Vegas. By coupling the speed and convenience of the private flying ground experience with the flight frequency and fares of commercial airlines, [redacted] has quickly grown in both size and popularity and, today, offers over 300 flights a week to six destinations. In addition to the extreme efficiency and time savings due to the elimination of airport lines and hassles, [redacted] offers a superior onboard customer experience with complimentary snacks, beverages and business-class legroom at every seat within its beautifully appointed E135s. Headquartered in Dallas, TX, and backed by major investors including JetBlue and Qatar Airways, [redacted] is poised to significantly expand its fleet and footprint in the coming months and years. We are actively seeking fun, passionate and innovative Crewmembers (the terms we use for all employees – whether they fly or not!) to join us in our quest to change how the world experiences air travel. Culture The position holder shall demonstrate a range of behavioral competencies to a high level, and want to use these to the full extent when they work. This is as important as having a relevant level of quality experience of the job and content. We look for evidence of the job content, in addition to evidence of the below key behavioral competencies. It is important to keep sight of not only what we are trying to achieve, but also how we would like to achieve it. We commit to maintaining a culture of Safety, Excellence, and Integrity, each of which we believe will result from living by the following Core Values: Serve from the heart Love what you do Improve something today Seek first to understand Deliver on commitments Make the most of what you have Make mistakes valuable Have fun Ask for help Keep calm and press on Additional Information May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). JetSuite and [redacted] seek to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin. All applicants must submit to a pre-employment drug screen and background check.