The Supervisor, Flight Operations primary responsibility is to develop and lead a world-class flight training and pilot service branch at Cirrus. With an emphasis on quality flight training and pilot services, world-class customer service, flight safety, and standardization, the Supervisor will be responsible for establishing and leading a team of highly capable pilots and flight instructors. The Supervisor, Flight Operations will report to the Scottsdale Director of Flight Operations and will assist in the ensuring smooth day-to-day operation of the flight line, mentoring and developing pilots and instructors and overseeing their assigned program. Flight training, relevant flight instruction and pilot experience are required.

Supervisory Responsibility:

Flight Instructor
Corporate Pilot
Simulator Technician

Job Duties and Responsibilities (Essential Functions):

Establish, guide, and empower a team of flight instructors to meet departmental goals: Driving an environment of constant improvement, exemplary customer service, flexibility in resolving new problems, and uniting a team to achieve set goals and deliverables in accordance with Cirrus Aircraft’s core values and mission statement.
Manage and oversee assigned training operations for the assigned location, ensuring the smooth day-to-day execution of all missions.
Effectively work with other Cirrus Aircraft departments to meet and surpass customer expectations and department and company goals and objectives.
Resolve flight training challenges and/or escalate to the Director of Flight Operations or another applicable leader as necessary.
Ensure operations are in compliance with the Flight Operations Manual, FAA regulations, and guidance from the Chief Pilot.
Act and pilot in command and flight instructor in Cirrus aircraft in accordance with Cirrus Aircraft's Flight Operations Manual and applicable regulations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Two years of recent flight training and operations management in the military, Part 142/141 or standardized Part 61 Flight School, including the direct oversight of flight training staff - preferred
Recent teaching experience in aircraft - required
Teaching experience in Cirrus SR or SF model aircraft - preferred
Recent teaching experience in advanced General Aviation Glass Cockpit - preferred
1500 hours of total flight time - preferred
1000 hours acting as instructor - preferred
500 hours CSIP - preferred
Flight experience in IFR, congested airspace, mountain flying, extensive IMC, and night experience - required

Certificate or Licensures:

FAA Certified Flight Instructor w/ Instrument (CFII) required
FAA 1stor 2nd class medical required

Demonstrated Proficiencies/Skills/Abilities:

Strong management, customer service, and interpersonal skills - required
Ability to effectively work with other departments and outside vendors - required
Willingness to travel as necessary in support of Cirrus Aircraft’s Flight Operations Department – required

Competencies:

Manages Complexity - Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
Decision Quality - Makes good and timely decisions that keep the organization moving forward
Builds Effective Teams - Builds strong effective teams that apply their diverse skills and perspectives to achieve common goals.
Ensures Accountability - Holds self and others accountable to meet commitments
Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Courage - Steps up to address difficult issues, says what needs to be said.

Ensures Exceptional Customer Service:

Energizes the Cirrus Service Essentials
Strives to improve service performance.
Anticipates guests' needs and responds promptly.
Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.