Cabin Crew Member (m/f/x)

Main duties:

Perform all duties related to the safety and security of our passengers and flight during normal, abnormal and emergency operations,
Ensure an effective communication between cabin crew members and flight crew members according the applicable instructions for common language and terminology,
Provide appropriate assistance to all types special category passengers,
Provide appropriate first aid measures to all types of medical emergencies whether still on ground or inflight,
Keep updated with all changes in regulations, documents and instructions provided by Luxair, if necessary update changes in own manuals,
Ensure the wellbeing of our guest’s according to the applicable service instructions and the commercial communication guidelines in force,
Act according to the current applicable regulations, instructions and take the necessary responsibilities when involved in the process of In-flight Sales on LUXAIR flights,
Keep familiar with all available ways/forms of reporting, and communicate issues that occurred while on duty, be it irregularities, feedback, suggestions etc.

Required profile:

Minimum required criteria:

Have a secondary education diploma (Bac) or equivalent,
Possess a swimming and/or rescue certificate,
Be at least 18 years old and fit for flights,
Accept to work according to irregular schedules and during the weekend,
Accept layover at the Outstations,
Provides basic knowledge in standard office applications,
Be customer oriented, have a smart appearance and respect the internal uniform dress code,
Show good communication skills in English, French and German (spoken & written),
Attend and pass successfully mandatory initial & recurrent training according to the area of activity.

Desired or to be acquired criteria:

Refer to the training table,
Have an excellent sense of customer contact and be highly service-oriented,
Have a basic knowledge of Luxembourgish,
Demonstrate the ability to communicate at all levels, both inside and outside the company,
Show user skills in tools used in the department,
Be responsible and dynamic, team oriented and able to deal with stress.

The ideal candidate: