The Lead Captain is the face of [Company] providing not only technically accurate and safe transportation but also providing a world-class service experience for the Owner and their guests.
The Lead Captain is expected to effectively wear many hats resulting in a concierge service level experience with roles ranging from professional aviator to in-flight service provider. This position is a dedicated crew position, flying the Global XRS. He/she will follow an on-demand schedule for the owner operating approximately 450 hours a year or less.
The Lead Captain is expected to live by [Company] three fundamental principles: Employees are the foundation of a service organization; fanatical attention to detail; and we ask everyone to make their decisions with long term relationships in mind.
Responsibilities
Required to manage duty schedules, approve monthly expense reports, conduct annual performance evaluations, and manage training schedules for other crew members.
Work with assigned Client Service Manager to stay updated regarding aircraft schedule changes or other matters that may affect the scheduling of aircraft and crew.
Interact with additional flight crew or personnel to coordinate team action, identify areas of opportunity, answer questions/share information, as well as foster and promote employee goodwill.
Mentor and counsel crew, striving to maximize their potential.
Solicit [Company] input and/or approval for all operational, personnel, and administrative issues or anticipated needs for pilot relief.
Oversee maintenance events and remain in contact with the Owner and [Company].
Coordinate all maintenance test, training and other flights not initiated by client’s normal scheduling protocol.
Responsible for the safe and efficient conduct of assigned flight schedules, and adherence to all regulatory and manufacturer’s rules and guidelines.
Greet Owners and their guests pre-flight, make introductions and brief them on the specific flight/trip and verify itinerary/provide passengers with weather updates and safety briefings and explain any changes to itinerary.
Act as a liaison for Owners/ passengers and [Company] from the time the Owners/passengers arrive at the FBO until they have safely landed at their destination and have departed the final FBO.
Must deliver as needed, in-flight service including the handling of alcohol and the service of catering as well as the proper loading and stowing of all baggage.
Other duties as assigned depending on assignment.
Qualifications
Education
High School Diploma required; bachelor's degree preferred
EXPERIENCE/LICENSES:
Experience in training and leadership of flight operation teams.
Global Express type rating required.
Must have a US ATP License.
5,000 total flight hours minimum, of which 2,000 hours as a PIC of a heavy worldwide business jet.
Must be able to pass First Class Medical.
NBAA Certified Aviation Manager certification, a plus.
FAA A/P or Aircraft Maintenance Engineer license a plus.
OTHER ESSENTIAL QUALIFICATIONS:
Unrestricted ability to travel worldwide (consider health and visa status)
Must reside within 2 hours of New Orleans, LA (KNEW Lakefront)
Must be available to work an on-demand schedule.
Required to work varying hours including day and night, weekdays, weekends and holidays.
Able to manage rest in order to always be prepared for flight duty during their tour.
Service-oriented with a neat, well-groomed appearance and a demonstrated ability to make a positive impression including a strong capability to effectively interact with passengers.
Must demonstrate the ability to make quick and accurate decisions while paying close attention to detail, both technically and from a passenger-service perspective.