Description
Provide leadership and direction to achieve Area financial goals, strategic objectives and Key Performance Indicators (KPIs). Responsible for and collaborates with Territory SVP in the development and implementation of the Area’s revenue plan, budget, fleet, communications, customer experience/service, operational goals, safety, and policy/procedure compliance in accordance with [redacted] strategic direction, mission, vision and values. Leads the execution of the strategic initiatives across the area based upon area needs and overall corporate direction. Champions safety and quality operations which are paramount in all [redacted] operations.
Essential Functions and Responsibilities include the following:
Accountable for the profitability, and financial performance of the region. Develops and is held accountable for the area’s annual operating and capital budget.
Responsible and accountable for the day to day base operations which includes ensuring all bases are in service, operating safely and providing positive customer experience
Provide consistent leadership focused on building an optimal and engaged culture at the local base level that exemplifies our core values and mission. Communicates regularly with base staff to reinforce efficient base operations, job responsibilities and performance expectations
Build and cultivate a strong culture of teammate engagement at all levels within the region
Ensure compliance with all company policies and procedures.
Collaborate cross-functionally with Centers or Excellence (COE) peers in Clinical, Maintenance, Safety, Aviation, and Sales and Marketing to drive safety, quality and training.
Accountable for customer service delivery, fostering positive employee relations, cost management, and adherence to regulatory compliance
Accountable for scheduling of base staff to ensure 100% coverage of assigned bases to optimize in-service rates and minimize overtime
Ensure optimal safety practices, full regulatory compliance, maximum fleet availability and operational readiness
Responsible for overall talent management, development and succession planning on collaboration with COE partners. Regularly evaluates talent and addresses low performing teammates, including termination of low performers. Effectively mentors, coaches, and models appropriate leadership behavior.
Drives Key Performance indicators (KPIs) to maximize profit contribution. Collaborates on the regional the transport volume plan, addressing same base transport volume
Oversees the supply chain and logistic needs for assigned bases, including the management of non-aviation, maintenance and clinical related activities and expenses. Works with maintenance leadership in the planning of maintenance events and spare utilization to minimize any potential for base out of service events
Maintain and monitors business, medical and all other licenses required to do business. Accountable for compliance of discipline specific requirements as it relates to DOT and Non-DOT random and reasonable suspicion
Coordinates base startups, moves and closures with regional leadership. Facility repairs/maintenance and lease management
Ensure plans are in place and executed in the event of a significant negative event
Other duties as assigned
Additional Requirements
Ability to work a flexible schedule, available 24/7 for operational requirements
Percentage of time spent traveling up to 70% or more depending on business needs
Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow [redacted]’ employment practices and policies.
Supervisory Responsibilities
Directly supervises employees in the assigned area. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, [redacted] will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
Bachelor’s degree in Business from four-year college or university; and fifteen years related management experience and/or training; or equivalent combination of education and experience.
Current knowledge of general aviation and clinical regulations that pertain to the Company’s business activities and geographical areas of responsibility.
Master Degree in Business (MBA) preferred.
Extensive experience in medical transportation services preferred.
Skills
Strong interpersonal skills and a high degree of collaboration at all levels; superior communication and presentation skills, both written and verbal.
Ability to hold team accountable and drive key metrics across multiple locations and differing circumstances
Demonstrated achievement of revenue generation and profitability management
Ability to manage and administer a broad range of tasks and sometimes competing priorities.
Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.
Proven leadership skills that result in a positive culture at each base
Ability to build and maintain positive relationships internally and externally.
Computer Skills
Advanced Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint.
Certificates, Licenses, Registrations
None
[redacted] is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)