[redacted]X does not just move passengers from point A to point B, our customers get where they want to be effortlessly, and refreshed. We don\'t just move the customer, we move their soul. The Airport Service Concierge team owns the entire customer experience at the airport, and because of this the concierge must have a never ending hunger to build a consistent, safe and joyful experience for each and every customer. Job Description Purpose The Supervisor of Airport Services must lead and work alongside airport crewmembers to take care of our customers. This will allow our customers to get them where they want to be: on-time, refreshed and in-style. The supervisor will ensure concierges are given the tools, coaching and resources to take care of every detail in order to build customer loyalty through a consistent experience. She/he will work closely with ASC Coordinators, Mechanics, Flight Crews, downline stations and FBOs, and Business Partners (Go Rentals, Airport Ops, etc.) to create a seamless execution. Outcomes & Responsibilities Create a seamless and distinctive airport experience for every customer by managing concierge performance (evaluation, coaching, recognition, and discipline) Develop and retain high performing Airport Service Concierges by selecting, training and coaching concierges. Must have effective two-way communication that creates a high commitment to performance and continuous improvement. Manage airport costs to budget, including consumables and labor costs. Manages IROP\'s effectively and identifies and addresses root causes to continuously improve reliability and the customer experience. Ensures airport facility is clean, well-maintained and delivers the [redacted]X brand experience. Builds effective relationships with business partners including airport operations, FBOs, Go Rentals and others to deliver a seamless customer experience. Ensures regulatory compliance by managing station badging for all [redacted]X crewmembers at the station. Ensure\'s quarterly training compliance to ensure all crewmembers maintain familiarity with less used policies, products and procedures. Maintain currency and working knowledge of the day to day duties of the concierge team. Responsible for scheduling the concierge team in order to provide adequate coverage. Will also approve time cards to ensure schedule compliance. Create avenues for the concierge team to create joyful customer experiences. Conduct Performance Review , coaching and disciplinary action when warranted Provide first tier support to ASC\'s and Guest Services when a customer is upset or needs to speak with a supervisor. Qualifications Behavioral Competencies Makes effective decisions using analysis of situation and [redacted] values and standards Excellent communication skills; written and verbal Leads and manages others effectively, inspires commitment and ensures execution Interpersonal skills with crewmember and customers, listens and resolves issues effectively with empathy Ability to prioritize and triage situations in order of importance while being time sensitive/aware. Must be very organized and detail-oriented Keen sense of situational awareness and foresight and the ability to be professionally assertive Functional Competencies In depth understanding of Radixx/DCS/Astro Thorough knowledge of all JSX policies and procedures Solid understanding of the entire operation and functions of JSX Departments Working knowledge MS Office, Google Business Solutions Impeccable verbal and written communication skills Required Education & Experience High School Degree Supervisory experience 5 Years of interacting with Customers/People delivering services face to face 2 Years Airport Operations Experience Preferred Education & Experience College Degree 4 years of Airport Operations Experience Basic Requirements Must be able to travel often Ability to lift up to 75 pounds Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing Ability to work a flexible schedule including early mornings, nights, weekends and holidays Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Licenses & Designations Valid Drivers License