Job Title: Head of Cabin Crew Safety

Company: [redacted] Limited

Reports To: Head of Flight Operations

Job Summary

Based in Bermuda, the Head of Cabin Crew Safety is responsible for all Cabin Crew and ensuring that the in-flight services provided are in line with company safety standards.

The position reports to the Head of Flight Operations (HOFO). In the absence of the Head of Cabin Crew Safety (HOCCS), responsibilities will be delegated to the Cabin Crew Safety Deputy, or to another nominated deputy.

Job Responsibilities

The HOCCS is responsible to the HOFO for:

· Liaising with the Competent Authority, in conjunction with the HOFO, on all operational matters

· Maintaining the Operations Manual Part E and the issue and control of associated safety notices and instructions, as required

· Recruitment and retention of all Cabin Crew, whilst liaising with the HOFO

· Ensure that properly trained Cabin Crew are available to operate the Company’s aircraft

· Liaise with Ground Operations and the relevant Line Station Engineers in respect of cabin presentation and general aircraft “housekeeping”

· Monitoring and maintaining minimum standards for the delivery of cabin service and cabin crew passenger interaction

· Liaise with the customer experience department to ensure the quality and consistency of cabin service product and standards

· Bring to the Safety Manager / HOFO’s attention any deficiencies in the fleet that may affect safety or operations

· Monitor normal operations to ensure the training being provided is appropriate, and if not, reporting all deficiencies to the Head of Training

· Manage the welfare, discipline and appearance of Cabin Crew

· Coordinate and collaborate with Flight Operations when required to align document, manual, and SOP requirements

· Assume responsibilities delegated by the HOFO

· Conduct Line Training and Line Checks for new and recurrent cabin crew

· At all times be seen to promote a safe, compliant, and just culture within the wider crew community reinforcing company values and importance of the safety management system

Cabin Crew

· Motivate the Cabin Crew workforce by establishing lines of communication

· Hold regular meetings with the crew members to ensure their needs and concerns are addressed

· Provide ongoing cabin crew development opportunities

· Recognize the Cabin Crews’ achievements and contributions

· Responsible for Cabin Crew employee relations and retention

· Foster a positive and supportive work environment

· Accountable and responsible to audit findings within the HOCCS area of responsibility

· Be fully aware of the Safety Standards and Policies in place and promote the safety culture throughout the department and organization

· Investigate any issues arising with regards to the cabin crew safety reports taking appropriate steps to process and action any safety and other occurrence reports within prescribed timescales

· Ensure the implementation of effective corrective actions to eliminate/reduce the risk of causes or probable causes of hazards, incidents, and accidents identified under the Safety Management System

Qualifications

· Qualified trainer: CRM, AVMed, SEP, SOP - desirable

· Minimum 5 years’ relevant inflight management experience in the airline industry

· Strong communication skills, both written and verbal, are essential

· Exceptional interpersonal and social skills and leadership abilities

· Good problem-solving, analytical and decision making skills

· Build effective relationships with customers

· Proficient in Microsoft Office as well as good computer skills are required

· Experience of leading, motivating and coordinating an inflight team

· Possess integrity, discretion, confidentiality and professionalism