Position Summary The Manager, Operations orchestrates and directly oversees the daily operation under the direction of the General Manager. Leads and directs Airport Operations employees in all matters concerning operations, ensuring service standards are exceeded. Key Responsibilities Ensure aiport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition Provide counseling, discipline, support and advocacy for all airport operations staff and identify and propose solutions to challenges facing front-line employees Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work Manage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc. Communicate to all front-line employees and ensure they maintain working knowledge of policies, procedures and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and customer service standards Resolve employee issues escalated by Leads and Chiefs; manage compliance and regulatory reporting and associated follow-up with employees, including conducting and supporting investigations, on-the-job injuries and drug and alcohol testing and related follow up Administer employee schedules, shift bidding, recruitment and payroll; manage attendance, injuries, and light duty process; report on trends. Develop action plans as they relate to employee dependability Effectively administer personnel and employee relations programs in accordance with company policies and procedures while ensuring compliance with regulatory requirements including federal, state and provincial laws; manage employee egagement and recognition programs Coordinate with regulatory training requirements for Airport Operations employees Serve as an escalation point of contact in matters where additional customer service or intervention is required; maintain a professional relationship with HA customers including travel agents, assist direct sales and customers with special needs Other duties as assigned by manager Requirements Minimum Requirements High School diploma or equivalent education 1 year of supervisory or management experience Must be able to successfully manage multiple projects Must possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departments. Must possess and demonstrate core values such as mutual respect, personal integrity, and honesty. Must ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner Must be able to travel when required, and be flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations) Must be detail oriented with a proven ability to proactively manage a complex departmental budget. Must be flexible and adapt well to change Proficient in MS Office (i.e.Word, Excel, Access, Outlook) Must become GSC (Ground Security Coordinator) qualified within 6 months of starting/transferring into position. Will not be able to perform any GSC duties until properly qualified Preferred Qualifications Associate or Undergraduate degree 3 years supervisory or management experience 3 years experience in the airline or hospitality industries Proficient in a second language, particularly Japanese, Mandarin, Korean, Samoan or French About [redacted] Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i. Now in its 92nd year of continuous service, Hawaiian is Hawai‘i\'s biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti. The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe. [redacted], Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook ([redacted]), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.