How you\'ll help us Keep Climbing (overview & key responsibilities) The Station Manager is primarily responsible for the overall administration, operation and safety/security of the station in conformance with TSA/FAA and local legislation as well as company policies, compliance and procedures. Managing direct reports and business partners who handle the operation in the various areas. Is challenging all the performance metrics to meet objectives and goals, challenges survey metrics to meet expectations on customer perception. Performs a variety of general, administrative and training activities, these include but are not limited to supervising and motivating all ACS personnel so they become productive members of the delta team and develop them to be positioned well for opportunities in the station or elsewhere. Interacts with other departments/divisions to ensure of focus on the operation. Ensure employee awareness and enforcement of published company policies and procedures as they are related to ACS. Ensure compliance with local labor laws as it applies to personnel and the requirement to implement them. Effectively interacts with and utilizes the services of numerous support departments in the EMEAI region and the HDQ. Also interacts with local authorities related to international requirements. Supports the team in handling legal cases that may come across and require coordination with our legal department in the HDQ. Develops operating plan for the station and identifies if capital plan needed. Review and approve all invoices related to the operation. Is involved with the Skyteam and Joint Venture partners, looks for ways to improve overall customer experience with Alitalia JV partner and interact with them to enhance the customer experience both on the local and transfer side including baggage performance. All these functions are under the responsibility of the station manager and are not limited to those items expressed in this What you need to succeed (minimum qualifications) The candidate must have at least several years\' experience in the role of a supervisor and have direct reports. Must be performing satisfactorily in his/her current position. Must have solid experience in the international arena of the Airport Customer Service division and be familiar with Skyteam and Joint Venture. Must already be in possession of all paperwork allowing him/her to work and reside in Italy. Italian must be spoken, read, and written fluently. What will give you a competitive edge (preferred qualifications) Thorough knowledge of aircraft operations (ramp operations, baggage handling, passenger service, IROP management and aircraft performance) highly desired. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here