Inflight Base Manager II in Portland, Oregon WHAT WE\'RE ABOUT We\'re creating an airline people love. It begins with each [redacted] employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what\'s expected and reach for the remarkable, together. POSITION INFORMATION Role Summary The Inflight Base Manager oversees the daily operation of the base and has oversight of the Flight Attendant workgroup (e.g., daily interactions with Flight Attendants, listening to and handling Flight Attendant concerns, proactive coaching and documentation of issues, support and guidance, etc.). Scope & Complexity This leadership position establishes and achieves base objectives, with a special focus on on-time performance, customer service, and safety. This Manager builds positive and trusting relationship with Flight Attendants and AFA (Association of Flight Attendants) Representatives by maintaining a highly visible presence at the base, on-going and timely communication, and through labor contract administration. This role has a high focus on accountability. Key Duties Manages the daily operation of the base and has oversight of the Flight Attendant workgroup (e.g., daily interactions with Flight Attendants, listening to and handling Flight Attendant concerns, proactive coaching and documentation of issues, support and guidance, etc.). Prepares necessary plans, budgets, and schedules. Builds a positive and trusting relationship with Flight Attendants and AFA (Association of Flight Attendants) Representatives by maintaining a highly visible presence at the base, on-going and timely communication, and through labor contract administration. Leads by example (e.g., good judgment, professional appearance, solid work ethic) and works closely with performance supervisors to provide direction in all discipline issues. Establishes and achieves base objectives in the areas of employee relations, sick leave, and safety. Maintains and models a high level of proficiency with Flight Attendant procedures, FAA (Federal Aviation Administration), and contractual requirements. Ensures compliance with company policies and all federal/state regulations and local airport authorities. Participates in the Flight Attendant employment and probation review process. Establishes and achieves base objectives, with special focus on on-time performance, customer service, and safety. Liaises with local station management, other base managers, and Inflight leaders to achieve company goals. Represents the company in the community through public relations activities. Conducts IOE (Initial Operating Experience) check rides. Performs other duties as assigned. Job-Specific Skills & Education Required A minimum of 4 years of customer service experience. A minimum of 3 years of leadership experience. A minimum of 2 years of airline experience. Ability to complete [redacted]\' initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training. Ability and willingness to work a variable schedule, including being on call for a period of 24 hours. Ability to prioritize and organize in a fast paced environment and to handle multiple tasks and interface with a large number of people, at times under pressure. Ability to anticipate needs of the staff and maintain an upbeat, positive, can-do attitude. Contract labor exposure/experience. Must be able to obtain and keep current a U.S Passport. May be required to fly as a crew member as directed. Excellent communication (e.g., verbal, written, and listening) and interpersonal skills. Computer literate and proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). High school diploma or equivalent. Minimum age of 21. Must be authorized to work in the U.S. Preferred Current or previous Inflight experience. 2 years of Flight Attendant experience. Knowledge of budget preparation, cost control, and expense analysis. An Associate of Arts or an Associate of Science degree. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.