General Manager / Director of Service Operations - Long Beach, CA in GAC Long Beach Unique Skills: This position is located in Long Beach, CA and will be supporting the [redacted] Las Vegas, NV facility and [redacted] Van Nuys, CA facility. Travel will be expected to be around 30% for this role. Previous experience managing aircraft maintenance or a repair station strongly preferred. Education and Experience Requirements: Bachelors degree in a related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Nine years of progressively responsible management/supervisory experience. Position Purpose: Directs the overall operation of the site Service Center and other areas, as designated, to ensure safety, quality, customer satisfaction, continuous improvement and profit objectives are met. Develops and maintains budgets, manpower, schedules, procedures and policies to achieve maximum utilization of all resources. Principal Duties and Responsibilities: Essential Functions: 1. Directs the development, implementation and maintenance of policies and procedures necessary to achieve an effective organization. Reviews performance of departments and takes timely corrective action to resolve deficiencies. 2. Oversees the development of the Service Center Management team and support staff which exceeds approved aircraft servicing practices and standards. Ensures compliance with company policies, FAA and other governmental Repair Station regulations. 3. Ensures that customer schedules are met. Replies to customer complaints and provides follow-up to bring resolution to enhance customer satisfaction. 4. Directs the establishment of operating budgets and other controls necessary for management to determine financial performance. Ensures facility expenditures are being managed properly. 5. Evaluates projected workflow to determine labor, material, facility, and other resource needs to achieve target labor efficiency objectives and at the same time meeting customer expectations and company commitments. 6. Pursue continuous improvement strategies and the development of best practices that enhance quality, customer schedules and profitability. Other Requirements: 1. A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer. 2. Must have demonstrated leadership ability and possess strong communication and customer relations skills. 3. Airframe and Powerplant or pilots license preferred. 4. Working knowledge of regulatory compliance.