Company [Company]
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Manager Station Training, Policy and Procedure is responsible for executing on the strategy for station training, policy, and procedure at Horizon. As a people leader, this role leads and establishes priorities for the team to develop, document, and communicate company and regulatory policies and procedures, and to oversee ground training for the Customer Service division to ensure compliance with safety, company, and regulatory requirements.
Key Duties
Lead team and establish priorities of ground policy and procedure activities for Horizon stations to ensure safe and consistent execution of aircraft loading instructions by station personnel in alignment with company objectives and regulatory compliance.
Execute on strategy for station training, policy, and procedure with a 6–12 month horizon, ensuring continuous improvement and compliance across the division.
Make decisions related to airports’ policy and procedures while collaborating cross-divisionally to maintain alignment and operational efficiency.
Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, team growth, capacity building, and time management.
Shape culture of the team through action, presence, and reinforcement of behaviors that promote safety, accountability, and collaboration.
As the SMS Liaison, set the tone for safety within the division by partnering with senior leaders, Core SRA Facilitators, Core SMEs, and front-line teammates, and manage facilitation, documentation, monitoring, and continuous improvement of the Safety Management System (SMS).
Prepare for and facilitate the division Data Analysis Group (DAG) and Safety Review Board (SRB) to ensure proactive risk management and compliance. Assign and track actions as necessary.
Identify, evaluate, and communicate policies and procedures to promote compliance and efficiency, partnering with stations and internal departments to interpret and implement new regulatory requirements, security directives, and FAA guidance.
Collaborate with IT and cross-divisional teams to develop updates and enhancements for applications used by Ramp and Load Coordinator personnel, and consult on new processes, systems, and procedures impacting ground operations.
Conduct ongoing evaluation of policy-related processes, system impacts, and station tools, resolving issues and reporting to senior leadership while contributing to long-term strategy for ground operations and safety.
Job-Specific Experience, Education & Skills
Required
5 years of experience in a role focused on training, policy, procedures, or a combination of these disciplines.
2 years of leadership experience.
Bachelor’s degree or an additional two years of relevant training/experience in lieu of degree.
Exceptional written and verbal communication skills, with the ability to present complex material clearly and effectively.
Proficiency in Microsoft Word, Excel, and related applications; ability to learn and adapt to new systems.
Strong analytical and problem-solving skills with the ability to develop aviation policies and procedures aligned with company objectives.
Proven ability to work independently and collaboratively in a fast-paced, multi-task environment.
Effective time management and prioritization skills to meet deadlines and manage competing priorities.
Demonstrated skill in navigating ambiguity and adapting to shifting priorities in a fast-paced environment.
Ability to travel at least 10% annually.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Experience in aviation operations, ground handling, or station management with a strong understanding of FAA regulations.
Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple departments.
Advanced proficiency in data analysis and reporting tools to support safety and compliance initiatives.
Strong strategic thinking and problem-solving skills, with a track record of driving process improvements.
Experience developing and delivering training programs for operational teams.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Range
$73,750-$121,650 / year
Pay Details
This positon has the flexibility to be based in SEA or PDX. The salary range will vary dependng on where the new hire is based.
Salary range for PDX:
$73,750 - $110,650
Salary range for SEA:
$81,100 - $121,650