Lead Captain Responsibilities:

Safely operate the aircraft, determine departure times and routes, and/or cancel flights based on weather or other conditions, keeping in constant communication with the family office and with the owner directly when appropriate.
Ensures aircraft is owner-ready at all times and remains acutely aware of owner travel needs in real time.
Ensures that all flights are conducted in complete compliance with all federal, local, and company regulations, policies, and procedures.
Coordinate the aircraft schedule and training with the flight crew, management company, and family office as needed.
Proactively communicates current or potential issues or opportunities as required.
Works closely with maintenance personnel to ensure compliance with all aircraft maintenance events (scheduled and unscheduled) and regular tasks are completed (e.g., database updates, audits, checklists).
Accurate completion of all trip paperwork in accordance with current procedures.
Responsible for ensuring a thorough and complete understanding with the second in command regarding all aspects of flight.
Leads flight department crew members to accomplish department goals while contributing to high employee morale.
Determine that the flight crew is reporting for duty in proper attire and that they are mentally and physically fit for duty.
Ensures all missions are staffed, staff are in-position prior to any mission, and all trip logistics for owner and passengers have been arranged (e.g. ground-transportation, catering, etc.)
Mentor and coach crew members to assist in their professional development.
Conduct annual performance reviews for assigned crew members.
Assist flight department account manager as requested.
Assist in hiring of flight crew.
Fulfills manager responsibilities as needed.
Completes other duties as expected of aircraft owner or family office in accordance with defined expectations.

Delivers an Exceptional Service Experience:

Provides quality service to owners and passengers while identifying opportunities to enhance onboard service experience. Ensures owner and passenger needs are anticipated, preferences are discovered, executed, and logged for future trips, and every element of the passenger experience is first class. Regularly investigates and resolves service deviations.
Acts as point of contact for all owner missions which utilize the aircraft.
Leads crew members and collaborates with operating and managing partners to provide consistent service experience to owners and passengers. Resolves conflict and challenges in an acceptable manner.
Serves in other capacities as needed to ensure highest quality service experience including preparing aircraft cabin, providing luggage assistance, escorts to and from aircraft, etc.

Maintains Proficiency and Compliance for Designated Flight Department:

Maintains regulatory and company-required training and recency of experience.
Complies with company SMS program and reports safety or non-compliance concerns through the appropriate channels.
Ensures all crewmembers remain qualified to act in their assigned capacity in accordance with regulations and company policy.
Ensures all crewmembers comply with company policies and regulatory protocols are followed.

Competencies:

Ensures Accountability: Holds self and others accountable to meeting commitments
Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives
Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
Manages Complexity: Makes sense of complex, high quantity information to effectively solve problems with urgency and precision.
Manages Conflict: Resolve conflict harmoniously and equitably in collaboration with management company and senior leaders.
Customer Focus: Builds strong owner relationships and delivers owner-centric solutions while maintaining professionalism at all times.
Drives Engagement: Creates a climate where people are motivated to do their best and meet organizational goals
Balances needs: Anticipates and balances the needs of ownership and all related and invested parties.
Instills Trust: Gains the confidence and trust of others through honesty, integrity and authenticity
Experience flying in a vast range of climates and conditions both domestically and internationally with a proven safety record.
Must be able to perform essential functions of the position.

Minimum Requirements:

Must possess an Airline Transport Pilot Certificate with appropriate Aircraft Type Rating
Obtain and maintain an FAA First Class Medical
4500 hours Total Fixed Wing
1500 hours Multi-Engine Land
2000 hours Pilot-in-Command
1500 hours Turbojet
1500 Turbine time
100 hours Night
5 years of aviation experience
Must be able to work flexible schedules
Willing to travel worldwide extensively and without any restrictions
18 years of age or older
Must have a valid driver's license with a clean driving record