Position Summary
The Manager Inflight Programs plans, coordinates, and manages a portfolio of projects on the Inflight team. With the guidance of the Vice President Inflight Experience, the Manager partners with leaders across the team to oversee all aspects of the projects from start to finish, including project team definition, project planning, documentation, contract and budget management, full project execution, tracking, reporting, rollout, interfacing with training and support groups, and program communication. The Manager also works closely with the Director Inflight Service, Director Inflight Operations, and Director Inflight Standards to align budgets, staffing, prioritization, roadmaps, and ongoing process improvements across the program and product portfolio. This role will also be responsible for sharing the team’s vision with stakeholders across the company, so excellent presentation skills are a must.
Essential Responsibilities
Demonstrate exceptional partnership skills with business owners from the Inflight team, cross-functional stakeholders, and business partners
Develop impactful presentations in PowerPoint (or similar) that brings the team’s vision to life for stakeholders
Manage a "portfolio" of projects working with multiple team members from start to finish including project initiation, planning, execution, tracking, control, and closure
Manage program funding including business case submissions, forecasts, auditing and capitalizing spend across the portfolio
Support program portfolio coordination, including roadmaps, communication, sequencing and prioritization
Work closely with matrix partners across the organization including but not limited to IT, Customer Support, Airports, Marketing, Revenue Management and Accounting to ensure all aspects of the program are being tracked and built with stakeholder alignment
Closely tracks goals progression across the portfolio, including benefits delivery, metrics, and overall strategy execution
Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility
Act as the escalation point for key risks associated with any workstream within the program portfolio
Ensure weekly reporting of project health, progress, key risks and issues as well as mitigants for all projects within the portfolio
Support and execute on a Governance and Steering Committee structure with the guidance of the CI/PMO team
Ensure work practices are in line with all audit, security and regulatory requirements and company policies
Partner with other Inflight leaders to ensure alignment and drive efficiencies and continued accountability for key workstreams and projects within the portfolio
Provide direct or indirect oversight of delivery teams for applicable portfolio initiatives
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in a related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Five (5) years project management experience
Two (2) years of Airline, Marketing, or Strategy experience
Demonstrated leadership through project/team management
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Word and Visio
Knowledge of presentation tools such as PowerPoint
Knowledge of budget processes
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work well with others and complete tasks with minimal supervision
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Excellent verbal and written communication skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
Ability to manage multiple projects and clients simultaneously
Available for occasional overnight travel (20%)
Must pass a pre-employment drug test
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Must qualify and maintain currency as a [Company] Inflight Crewmember and support Inflight engagement opportunities, including leadership flying.
Preferred Experience and Qualifications
Awareness of and experience with industry standard project management and development methodologies
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on [Company] flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the [Company] culture, that is, exhibit the [Company] values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by [Company]’s Safety Management System
Promote [Company]’s #1 value of safety as a Safety Ambassador, supporting [Company]’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including [Company]’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment
Computer/tablet and other office equipment
Work Environment
Traditional office environment
Aircraft environment including aircraft cabin, airport terminals, crew bases, and airport parking areas. Exposure to varying temperatures, humidity levels, and altitude conditions. Irregular work hours including nights, weekends, and holidays
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of [Company]’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on [Company], and more
[Company] Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.