Who Thrives In This Seat The Skills You Carry In
Bachelor’s degree in Aviation, Business, or a related field preferred; equivalent Part 135 or Part 121 OCC experience considered in lieu
Minimum two years of experience in a Part 135 or Part 121 operations control environment, or DOD/DOT operational background with equivalent regulatory exposure
FAA Aircraft Dispatcher Certificate strongly preferred; candidates without certification must obtain it within one year of hire as a condition of continued employment and expanded release authority
Demonstrated working knowledge of 14 CFR Parts 1, 61, 91, 119, and 135; 49 CFR Parts 175 and 830; Operations Specifications; and applicable maintenance and airworthiness requirements
Proficiency in flight planning tools, weight and balance computation, and aviation operations software; experience with Avianis or Horizon strongly preferred
Strong proficiency in Microsoft Office Suite including Outlook, Word, and Excel; ability to manage multiple active communication channels simultaneously without losing accuracy or urgency
Must successfully pass a background check and pre-employment drug and alcohol screening
This position is designated as FAA Safety Sensitive and is subject to DOT/FAA random drug and alcohol testing throughout employment
Deep alignment with [Company] core values and an unwavering commitment to Safety First in every operational decision
What This Role Asks Of You
This is a fully on-site role based at [Company] headquarters in Fishers, IN; remote work is not available for this position
Rotating shift schedule covering day, evening, overnight, and weekend hours; the OCC operates 24/7 and shift assignments rotate across the team to maintain continuous coverage
Physical demands are primarily stationary – extended periods at a workstation managing multiple screens, communication channels, and live operational systems simultaneously
Reliable transportation required
How You Engage
Composed and steady under pressure – this role requires the ability to manage multiple simultaneous priorities without losing accuracy, urgency, or professionalism, especially when conditions change quickly
Communicates with clarity and authority across departments and with flight crews, conveying critical operational information concisely and without ambiguity
Receives and applies feedback constructively, using it to sharpen judgment and build expertise; the training curve here is real and the best performers treat it as an opportunity
Builds trust quickly with pilots, maintenance, and client-facing teams by being reliable, knowledgeable, and consistent – people know they can count on this seat
Demonstrates genuine alignment with a safety-first culture, not as a policy but as a personal standard that shapes every decision made on every shift
What The Days Look Like
Rotating shift schedule that includes days, evenings, overnights, and weekends – coverage is a team responsibility and every coordinator carries their share of the rotation
No two shifts are the same – expect to manage multiple active inboxes, simultaneous chat threads, phone lines, and live flight following all at once while maintaining precision and calm under pressure
Trip packages go out to crews the evening prior; the shift begins with confirming details with the Pilot in Command and carries through release, monitoring, and post-flight entry before handing off to the next coordinator
Participation in OCC team meetings, training sessions, and procedure reviews is expected as part of ongoing development and team standards alignment
Follow-through is non-negotiable – every open item from a shift is documented and handed off cleanly so the next coordinator picks up without gaps
What Sets You Apart
FAA Aircraft Dispatcher Certificate already in hand, with demonstrated application of that credential in a Part 135 or Part 121 operational environment
Experience with international flight operations including APIS, overflight permits, customs coordination, and international handling arrangements
Background as a Part 135 pilot, military aviator, or military operations specialist with firsthand experience in operational control and mission planning
Familiarity with Flight Risk Assessment Tool processes, safety management systems, or structured operational risk frameworks
Experience in vendor management, FBO network relationships, or charter operations that informs smarter, faster decision-making on handler and fuel selections