The Director, Inflight Crew Scheduling sets the long-term strategy and oversees the financial & operational performance of our Inflight crew scheduling team at [Company]. As a people leader, this role establishes strategic goals and direction for a team of leaders to ensure they provide superior customer service to FAs, Inflight Base leadership, System Operations Control, and other operational groups while upholding our commitment to safety, demonstrate good judgment, and perform their jobs as defined by company policy and the crew scheduling manual.
Key Duties
Guides, directs and partners with the following teams:
Crew Planning and Crew Scheduling
Inflight Leadership
Inflight Labor Relations
Inflight Operations Budget & Forecast
Payroll, Benefits & Leave Administration
Emergency Preparedness
System Oversight (Jeppesen)
Federal Aviation Association (FAA)
Association of Flight Attendants (AFA)
Manages through duty managers, ensuring timely and on-going communications with FAs, AFA, and Inflight Leaders. Highlights important work-rule changes, new policies, company objectives, and addresses rumors and concerns.
Achieves department goals by supporting operational objectives and administrative requirements. Places special emphasis on on-time performance, customer service standards, sick leave administration, and safety.
Optimizes resources for efficiency while maintaining a safe operation.
Champions departmental and company objectives, especially as they relate to changes to processes and policies.
Defines opportunities to re-engineer business processes to streamline and simplify.
Plans, develops, & optimizes the Inflight schedule for the most efficient use of FA utilization.
Ensures Inflight schedule meets or exceeds objectives for on-time performance, productivity, and budget.
Provides Inflight Crew Scheduling team with clear expectations promoting maximization of resources and a friendly and supportive scheduling experience.
Ensures Inflight Crew Scheduling team adheres to FAA scheduling requirements & works within the constraints of the AFA contract.
Updates Inflight Operations management on the status of monthly bids, changes to the schedule, staffing, and operational performance.
Participates in Inflight selection and hiring process.
Partners with AFA union leadership to ensure effective communication, swift problem resolution, and to maintain an excellent working relationship.
Fosters a culture of support, trust and accountability.
Maintains working knowledge of Inflight Operations procedures, Safety & Compliance regulations, FAA, and contractual requirements.
Ensures Inflight payroll is completed in a timely manner and with accurate information.
Ensures full cooperation and alignment of the Flight Operations with Inflight, Airport Services, Base Operations and System Operations Control.
Assesses impact of staffing (base allocations), scheduling constraints (optimization software), budget assumptions, productivity objectives (hard time %) and work rules (duty rest, duty day, etc.).
Develops people through effective performance management and ongoing feedback, and ensures staffing level is adequate.
Fosters a culture of engagement, holds self and others accountable through trust and authentic relationships.
Promotes a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular meaningful feedback.
Identifies and provides career development opportunities through development assignments and formal/informal training.
Job-Specific Experience, Education & Skills
Required
8 years in any of the following relevant experience, operational, management, finance or strategic experience.
5 years of leadership experience, with at least 2 of those years direct people leadership.
Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
Must be proactive, self-motivated and work well under pressure; demonstrated ability to anticipate needs of the staff and to maintain an upbeat, positive, and can-do attitude.
Strong computer and analytical skills.
Excellent verbal and written communication skills.
The ability to prioritize and organize multiple tasks, and interface with large numbers of people in a fast-paced environment.
Minimum age of 18.
High school diploma or equivalent.
Must be authorized to work in the U.S.
Preferred
Aviation operations experience.
Contract labor experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Demonstrated leadership cultivating and motivating teams of high performing individuals, including effectively leading through managers of managers.
Salary Range
$167,050 - $258,950 / year