At [Company], we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
Reports to the Senior Manager, In-Flight Operations and is responsible for providing leadership, direction and support to Flight Attendants to drive increased performance and a high level of engagement.
This position has an estimated duration of 10 months. Note that no relocation assistance is available for this position.
Key Responsibilities
Report to Senior Manager, In-Flight Operations
Manages on board service and regulatory compliance, ensuring standards are followed as directed by our brand promise and regulatory agencies.
Conduct daily pre-flight briefings; Deliver business information and inspire/motivate Flight Attendants to provide world class service in alignment without company values
Concourses (Hub turns / Neighbor Island presence / North America and International Flights) to provide Flight Attendant support and ensure policy compliance
Implement assigned initiatives (baggage issues / delays, etc.)
Responsible for the application of the DOT random Drug Testing process
Handles In-Flight delays and irregular operations
Represents In-Flight on all Ops Calls
Represent In-Flight in Gate actions (medical / law enforcement, etc.) Supporting impacted Flight Attendant’s
Manage In-Flight security issues (KCM / AOA, etc.)
Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight
Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service
Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals
Actively engage Flight Attendants, increase engagement, promote our brand promise and improve safety compliance (reducing On the Job Injury (OJI) occurrences)
Perform on-board observation flights (or similar program) with Flight Attendants as needed
Responsible for all activities as assigned
Ensure Company’s uniform policy is adhered to at all times.
Minimum Requirements
High School diploma or equivalent education
2 years of management or equivalent Airport Operations or In-Flight experience
Working knowledge of federal and state leave employment laws and regulations
Strong verbal and written skills
Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint)
Able to professionally handle multiple tasks and meet all deadlines.
Must be able to investigate incidents and discipline with dignity
Must obtain a Passport, SIDA badge and Ramp License
Able to work flexible hours including holidays and weekends
Able to build and maintain relationships with Flight Attendants at the highest professional level
Preferred Qualifications
College degree
Experience working with collective bargaining agreements
Flight Attendant experience
Airport Operations Experience