Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

Duties & Responsibilities

• Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants

• Responsible for control of the onboard service

• Responsible to monitor the performance of Flight Attendants

• Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight

• Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers

• Responsible for In-Flight documentation pertinent to the flight 

• Obtain necessary flight details and to relay this information to the flight attendant

• Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations

• Assume responsibility of the flight attendant while on assignments away from home base

• Responsible for the adherence of Porters Brand and Service Standards

• Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard

• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations. Any other duties assigned by Manager, In-Flight Services

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Minimum of 19 years of age at time of employment

• Completion of secondary school

• Fluency in English. Fluency in French is a preferred asset

• A minimum of one (1) year of experience as a flight attendant is required

• A minimum of three (3) years of experience working with the public in a customer service role is required

• Previous work experience as an In-Charge Flight Attendant is considered an asset

• Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)

• Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process

• Ability to meet required medical standards (including a drug test)  

• Proven leadership skills from prior work experience

• Superior communication and interpersonal skills

• Excellent process analysis and problem-solving skills

• Demonstrate a safety-first mindset

• Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser

• Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback

• Must have excellent safety and customer service knowledge

• Must have the ability to work independently and as part of a team

• Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout

• Must be able to work a flexible schedule, including weekends and holidays 

Location

Toronto