Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

Duties & Responsibilities

Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants
Responsible for control of the onboard service
Responsible to monitor the performance of Flight Attendants
Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
Responsible for In-Flight documentation pertinent to the flight
Obtain necessary flight details and to relay this information to the flight attendant
Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
Assume responsibility of the flight attendant while on assignments away from home base
Responsible for the adherence of Porters Brand and Service Standards
Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations. Any other duties assigned by Manager, In-Flight Services

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

Minimum of 19 years of age at time of employment
Completion of secondary school
Fluency in English. Fluency in French is a preferred asset
A minimum of one (1) year of experience as a flight attendant is required
A minimum of three (3) years of experience working with the public in a customer service role is required
Previous work experience as an In-Charge Flight Attendant is considered an asset
Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
Ability to meet required medical standards (including a drug test)
Proven leadership skills from prior work experience
Superior communication and interpersonal skills
Excellent process analysis and problem-solving skills
Demonstrate a safety-first mindset
Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
Must have excellent safety and customer service knowledge
Must have the ability to work independently and as part of a team
Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
Must be able to work a flexible schedule, including weekends and holidays

Location

Toronto