Reporting to the Senior Manager, Dispatch, the Chief Duty Dispatcher will be responsible for the day of operations and Duty Dispatchers on shift. The Chief Duty Dispatcher acts as a liaison officer between internal and external stakeholders and provides supervision and guidance for Dispatchers on shift.

Primary Responsibilities:

The duties of the Chief Duty Dispatcher include:

• Examine available weather data and resources for major weather events that may impact the operation. Provide relevant information to all internal stakeholders so that informed decisions and resource planning can be accomplished. Provide timely updates to all relevant stakeholders 

• Review Captain Reports, and respond to any that relate to Dispatch. Provide feedback as required, or suggest procedural changes that would provide solutions. Highlight to the SMD if issues need to be addressed with a specific dispatcher 

• Review the planned number of flights for the week ahead and adjust to ensure that the workload between desks is even. For ‘day off’ operations adjust the workload if a desk workload becomes unmanageable due to a specific event

• Coordinate on all levels with ATC. This includes any special telecons due to weather or another event. Relay all relevant information to the duty Dispatchers

• Provide supervision and guidance to the dispatchers on shift with any technical, or operational issues

• Ensure quality and compliance with CARs regulations for all aspects of Flight Planning and Flight Watch

• Provide technical direction to Duty Officers, Chief Pilot or his designate, and any other department that requires

• Call out over time due to sickness, and make changes to the roster accordingly

• Assist duty, Dispatcher, if the workload becomes unmanageable

• Investigate SMSs and provide feedback to the relevant stakeholders

• Follow up on fuel issue tracking

• Follow up on OTP issues related to Dispatch, and provide feedback 

• Monitor and update Route Briefing Notes to ensure that the content remains accurate and relevant

• Review and follow up on NVB tickets

• Update aircraft configuration when performance-limiting MELs are applied

• Create CO NOTAMS as required

• Assist with new destinations set up and testing

• Any other duties as assigned by the SMD

• Activate Dispatch ERP if required

• Collaborate with the Chief Dispatcher Training regarding ongoing training initiatives and development

Qualifications & Requirements:

The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education: 

  • High School or GED equivalent

  • Valid Flight Dispatcher Certificate as defined by CARs 

• Experience: 

  • Minimum of two (2) years direct experience as a Flight Dispatcher in a CARS 705 environment with a Type A or Type B operational control system or equivalent

  • Previous experience in a supervisory or leadership position is preferred

  • Demonstrated good working knowledge of general computer and software applications; particularly MS Outlook, Word, and Excel

  • Intermediate knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is essential.

  • Detail-oriented with strong analytical skills.

  • Flexibility and adaptability to handle diverse responsibilities

• Skills & Abilities:

  • Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments

  • Strong communication skills and the ability to build effective working relationships with a variety of stakeholders

  • Ability to think outside the box and propose new ideas and solutions, showcasing a proactive and forward-thinking approach

  • Demonstrated analytical, decision-making, and problem-solving skills

• Competencies: Flair team members exhibit common competencies which contribute to individual, team, and company success. This includes:

  • the ability to lead as a Flair teammate by being collaborative and modeling our values.

  • the ability to maintain diverse relationships with peers and other stakeholders.

  • the ability to deliver results with impact and strive to always improve.

• Requirements: 

  • Clear criminal record check and satisfactory employment references

  • Must be legally eligible to work in Canada without restriction

Why Join [Company]: 

At [Company], we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes: 

• Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.

• Pension plan with matched contributions.

• Individualized performance bonuses based on achievements.

• Attractive referral incentive program.

• Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

How to Apply:

If you’re ready to embark on this exciting journey with [Company], please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: March 31, 2024