Specialist/Sr Specialist, Inflight Communications

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Inflight Communications Team within the Global Engagement division.
This role develops communication for American’s 28,000+ flight attendants and the leaders who support them, including internal operational messages and external storytelling.

What you'll do

As noted above, this list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks to be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations like any collective bargaining obligations.

Develop compelling communications and strategic communications plans to inform flight attendants and other stakeholders of regulatory, operational, procedural and commercial updates, including regulatory, contractual, policies and procedures, onboard dining, entertainment and loyalty program messages.
Partner with Labor Relations and Labor Communications on communications to flight attendants relating to contract implementation and administration.
Present complicated information in a digestible way for a workforce constantly on the go.
Identify and support communications channels and processes to communicate with flight attendants as well as leadership, support staff, media and the general public.
Collaborate and coordinate with internal departments to ensure Inflight messaging is communicated strategically and cross-departmentally, as appropriate.
Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with people across the airline and serving as a strategic counselor.
Assist with crisis and media response efforts, as needed, and assume “on call” duties with regularity.
Occasionally travel to airports and other critical operational locations to support local events and storytelling opportunities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training
3 years of relevant work experience in communications

Preferred Qualifications- Education & Prior Job Experience

5 years of relevant work experience in frontline employee communications, labor communications or media relations
Experience working in corporate communications or media relations for a large, multi-national organization or agency
Experience supporting a unionized workforce
Basic aviation/airline knowledge

Skills, Licenses & Certifications

Relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects and stakeholders at one time
Writes and edits like a pro
Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality with the ability to source information across a wide variety of resources
Collaborates effectively with other team members, stakeholders across the company and department leadership
Possesses strong analytical skills and quantitative ability; is solution and detail-oriented
Handles confidential information with professionalism and interacts with leadership with a high level of comfort and discretion
Maintains a keen attention to detail and accuracy, even in high-pressure situations
Is a strong team player with ability to work successfully at all levels of the organization
Proficient with the Microsoft 365 Suite, including Word, Excel, PowerPoint and Outlook
Familiarity with Comply365 is a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more