The Director of Crew Scheduling provides leadership and oversees the performance of the PSA Crew Scheduling department to ensure the company achieves goals and objectives associated with safety, reliability, productivity, and operational efficiency. This role is responsible for the daily operation of crew members schedules to ensure federal regulatory compliance, Collective Bargaining Agreement requirements, and company policies. As a people leader, this role establishes strategic goals and tactical direction for the team using data driven decisions focused on continuous improvement and flawless execution of best practices ensuring operational performance goals.
Oversee the daily scheduling requirements of all crew members and responsible for maintaining compliance with applicable FAA regulations, Collective Bargaining Agreements, flight crew qualifications, and policies and standards established by [Company].
Establish strategic goals and direction for the Crew Scheduling team.
Identify and anticipate operational disruptions and solve them in an active manner. Monitor developing situations and communicate constraints to appropriate workgroups and escalate when needed.
Partner with Director of Integrated Operations Center (IOC) during irregular operations (IROP) to develop and execute a recovery plan to mitigate further schedule impact and coordinate with all necessary departments, including third party vendors.
Establish monthly staffing grids to provide the best crew staffing possible.
Establish and maintain strong and effective working relationships with ALPA and AFA union leadership to discuss requested improvements, concerns or gain clarity on agreements to provide short and long-term solutions to problems.
Participate as a Company designee of the ALPA/AFA Grievance Review Committee.
Assist with contract negotiations and provide analysis of proposed contractual changes.
Drive improvements in the daily operation with working relationships through cross-functional problem solving and collaboration with Flight Operations, Inflight, training and all other operational departments.
Direct the development and revision of the Crew Scheduling Policies and Procedures Manuals.
Ensure that all hotel rooms are confirmed monthly, including any anticipated additional daily rooms blocks.
Provide direction for development and continuous improvement of systems, programs and applications used by the Crew Scheduling team.
Provide leadership, coaching, direction, motivation, and supervision of direct reports.
Appraise performance, provide feedback, take corrective action, and oversee training and development of the team.
Promote quality customer service with all crew members.
Responsible for the quality of the Scheduling/Reporting System and to assess the impact of changes made to the controls in Scheduling/Reporting System.
Has the authority to establish and modify policies, procedures, instructions, and information for the Scheduling/Reporting System.
Collaborate with Crew Pay and other departments to develop and improve procedures in the crew managing system regarding pay.
Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned.
Required
High school diploma or equivalent.
Previous experience in crew scheduling or crew planning is required as well as previous experience in managing a crew scheduling or related department.
Must have excellent oral and written communication skills.
Experience in a crew management system and Microsoft Office software.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the US.
Preferred
Bachelor’s degree.
Supervisory Responsibility: This is a supervisory position.