[Company] provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Inflight Manager you’ll enjoy these benefits and more:
Comprehensive benefit package including dental and vision
PPO and high-deductible health plans
Health savings accounts (HSA and FSA)
Dependent Care
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support
Inflight Manager Overview:
[Company] is seeking an Inflight Manager to assist the Senior Manager of Inflight in the planning, implementation, and oversight of Inflight Operations. Inflight Managers are responsible for the supervision and support of the Flight Attendants to ensure compliance with policies, procedures, and federal regulations to achieve safety, service, and operational performance goals.
Essential Roles and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain a high level of knowledge in the following areas: Flight Attendant Manual, Department Memos, Service Duties/Responsibilities, Flight Attendant Policies and Procedures, Federal Regulations applicable to Flight Attendant Duties/Responsibilities, Transportation Security Regulations applicable to Flight Attendant Duties/Responsibilities, Department policies and procedures, Flight Attendant Union Agreement, Company Drug and Alcohol Program.
Responsible for overall supervision, support, and coaching of Flight Attendants.
Interacts daily over the phone, via e-mail, and face to face with the Flight Attendants and various departments throughout the Company.
Mentors, supports, investigates, and determines outcome of investigations when violations of Company policy and/or Federal Regulations occur.
Research reports received from Customer Service and provide appropriate follow up to Customer Service Department.
Provides briefings to crews before, during, and after trips.
Provide on-call assistance to respond to emergencies or assist with inflight operations decisions.
Attend interdepartmental meetings representing the Inflight Department.
Ensures Flight Attendants adhere to Federal Regulations, including Flight Attendant Manual compliance.
Monitors daily operational performance, research delays to identify root cause, implement corrective actions to achieve operational performance goals.
Conducts audits and quality assurance rides to ensure Flight Attendant compliance with policies and procedures and completes appropriate forms.
Participate in Operations and Inflight Quality Assurance Meetings.
Assists with hiring process for new Flight Attendants.
Completes projects as assigned by Senior Manager Inflight or VP Inflight.
Required Qualifications:
High School Diploma
Must be able to travel as required
Must be able to enter any country Sun Country may operate in
Three or more years of prior leadership experience
Ability to motivate, mentor, lead, coach, and develop a team
Ability to comfortably address large groups of people
Possess an FAA-issued Flight Attendant Certificate or able to complete Flight Attendant Training Program
Experience with union collective bargaining agreement administration
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Demonstrates strong organization and time management skills as well as the ability to multi-task
Has working knowledge of Part 121 operations, Federal Regulations, and Transportation Security Regulations
Flexibility and operational availability 24/7
Inflight Managers work varied hours including early morning and evenings, schedules include weekdays/weekends and travel to complete assigned duties
Preferred Qualifications
Bachelor’s degree
Previous management experience
Previous experience as a qualified flight attendant
Previous performance management experience