Join Our Elite Team as a Technical Support Manager!
Summary of Duties: Are you ready to become the go-to person for Falcon operators? In this dynamic role, you'll create, maintain, and foster crucial relationships, acting as the beacon of technical assistance. Your mission: to deliver top-notch customer satisfaction by being available around the clock, providing timely and accurate support. Whether onsite or remote, you'll be the hero in troubleshooting and resolving aircraft discrepancies. Routine visits and phone contact with assigned customers will be your norm, all while documenting issues and activities according to company policy.
Principal Duties/Responsibilities (Essential Functions):
Maintain clear communication and liaise with customers in your region.
Provide technical assistance during and after hours, including weekends.
Help customers identify and recommend corrective actions for aircraft discrepancies.
Supply requested technical information or engineering dispositions.
Work internally with specialists to deliver accurate and timely customer information.
Provide onsite or remote AOG support following established protocols.
Offer informal training to customers and Authorized Service Centers.
Suggest improvements to enhance aircraft operation, reliability, and safety.
Record issues and activities promptly as per company policy.
Actively engage in Maintenance and Operation seminars.
Follow the "No Pass On" policy of Technical Support.
Complete surveys, expense reports, and incident reports on time.
Share technical information at company events with current and prospective operators.
Provide onsite support for Incident/Accident investigations.
Stay up-to-date with regular training sponsored by Dassault.
Periodically assist with Command Center phone coverage.
Report discrepancies in company manuals and recommend improvements.
Minimum Required Qualifications:
Experience: Minimum of 5 years in business jet maintenance or in depth avionics knowledge of troubleshooting experience on Falcon EASy aircraft).
Certification: Valid FAA Airframe and Powerplant Certificates (or equivalent).
Communication: Excellent verbal and written skills.Tech Savvy: Proficiency with MS Office Suite (Word, Excel, Outlook, databases).
Education: Two years of college education (or equivalent).
Flexible: Ability to adapt personal schedules.
Customer Service: Strong orientation towards customer service.
Driver's License: Valid automobile driver's license.
Independent and Team Player: Ability to operate solo and as part of a remote team.
Travel-Ready: Willingness to travel domestically and internationally as needed.
Desired Qualifications:
Pilot's License
FAA Inspection Authorization
Avionics Experience
Teaching/Instructor Experience
What We Offer:
Competitive pay
Medical, dental, vision, and prescription insurance
Paid vacation and sick leave
16 total holidays (6 scheduled, 6 year-end shut-down, and 4 floating holidays)
Parental leave
Paid training
401(k) with company match & profit sharing
Fitness center/gym membership
DFJ discounts and employee perks
Tuition assistance
Legal plan