Duties and Responsibilities/Essential Functions
Provide world-class customer service to all internal and external customers by embodying the Cirrus Service
Essentials and abiding by the Cirrus Guiding Principles.
Manage club member invoicing, financial account management and payment collection.
Plan, coordinate, build, and maintain an efficient, safe, and productive schedule that allows flying club members throughout Cirrus to meet their goals and objectives which maximizes efficiency.
Partner with the Flight Operations, and Fleet Administration teams to adjust the schedules to accommodate customer, capacity, or maintenance changes.
Coordinate with service centers to schedule and complete routine maintenance or repairs, ensuring that all work is
completed on time, within budget, and prioritized according to company needs.
Ensure that all Flying Club aircraft are following the correct maintenance plan and are in compliance with any
maintenance periods and checks
Ensure all records for training events and rentals are compliant with Cirrus’ record-keeping requirements,
applicable FAA/EASA, and TSA requirements, as well as any specific accounting requirements.
Create a culture of safety and positive quality of life by maintaining the schedule that is compliant with all
applicable FAA FAR’s, Cirrus Flight Operations Manual and Cirrus’ policies and procedures.
Track, remind pilots and assist with scheduling of currency requirements
Provide new member Club orientation, scheduling software setup and payroll deduction for dues
Monitoring and ensuring student financial accounts are current.
Maintain, update and communicate Club metrics.
Reviews, codes, and routes invoices for approval (rental and instruction)
Coordinating with Club instructors to ensure aircraft maintenance is forecast and scheduled.
Managing the Club wait list in coordination with club president and operations officers.
Managing the Club roster and email distribution list
Attend meetings and distribute meeting minutes
Assists with TSA audits.
Exhibit exceptional communication that is clear, concise, and accurate to disseminate information to all parties
involved to include club memberships, club leadership, and company executives and other stakeholders.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform essential functions.
Associate’s degree required; bachelor’s degree is preferred, in an area in business or aviation management
Two years of flight training administration experience – required
Two years of basic financial experience – required
Two years of experience working with a flight school schedule – required
A basic understanding of aircraft maintenance scheduling – required
Ability to demonstrate sound judgment and effective communication skills (written and verbal).
Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
Demonstrated Proficiencies/Skills/Abilities:
• Prior position in flight operations administration or equivalent experience- required
• Strong customer service, and interpersonal skills - required
• Ability to effectively work with other departments and outside vendors - required
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on
continuous improvement.
Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational
dynamics.
Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different
situations.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Ensures Exceptional Customer Service:
Energizes the Cirrus Service Essentials
Strives to improve service performance
Anticipates club members' needs and responds promptly.
Displays hospitality, exemplifies excellent customer service and creates a positive atmosphere for club members’
relations.
Handles club members’ problems and complaints.
Cirrus provides a range of exciting benefits, including:
401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
Free Health Tracking: With rewards for meeting health goals.
Generous PTO: 100 + hours accrued within the first year.
Employee Referral Bonus: For referring talented candidates.
Career Development: Tuition reimbursement and professional growth opportunities.
Exclusive Discounts: Access to partner and marketplace discounts.
Community & Engagement: Company and employee clubs at various locations.
These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at
any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants
will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion,
pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information
or any other characteristic protected by applicable law
: Devoted to a task or purpose with loyalty or integrity
: Capable of making others think deeply on a subject
: Shows intense and eager enjoyment and interest
: Inspired to perform well when granted the ability to set your own schedule and goals
: Inspired to perform without outside help
: Inspired to perform well by the ability to contribute to the success of a project or the organization